The Potential of Modular Product Design on Repair Behavior and User Experience - Evidence from the Smartphone Industry
Publikation: Beiträge in Zeitschriften › Zeitschriftenaufsätze › Forschung › begutachtet
Standard
in: Journal of Cleaner Production, Jahrgang 367, 132770, 20.09.2022.
Publikation: Beiträge in Zeitschriften › Zeitschriftenaufsätze › Forschung › begutachtet
Harvard
APA
Vancouver
Bibtex
}
RIS
TY - JOUR
T1 - The Potential of Modular Product Design on Repair Behavior and User Experience - Evidence from the Smartphone Industry
AU - Amend, Clara
AU - Revellio, Ferdinand
AU - Tenner, Isabell
AU - Schaltegger, Stefan
N1 - Funding Information: This work was conducted in the research project Product Circularity Through Modular Design – Strategies for Long-Lasting Smartphones (MoDeSt), which is part of the consortium project Resource-efficient Circular Economy – Innovative Product Cycles (ReziProk). The project is funded by the German Federal Ministry of Education and Research (BMBF) . Open access funding is kindly provided by Johannes Kepler University Linz . Publisher Copyright: © 2022 The Authors
PY - 2022/9/20
Y1 - 2022/9/20
N2 - Innovation through modular product design is a promising strategy for product lifetime extension and material recyclability. Yet, sustainability benefits of the design do not automatically come into effect, but require additional process innovation through service activities that have to be attractive and made use of by users. This study investigates to what extent sustainability-focused modular product design in the smartphone sector promotes (1) self-repair versus use of repair service and (2) a positive user experience with repair instructions and services. It further analyzes how circular economy attitudes and perceived self-repairability moderate these effects. The quantitative analysis finds that, strengthened by higher perceived self-repairability, users of modular smartphones are more likely to use repair instructions. Also, modular smartphone design increases positive experience with repair instructions. Consequently, successful implementation and management of complementary product and service innovation are key to promoting product lifetime extension in the smartphone industry.
AB - Innovation through modular product design is a promising strategy for product lifetime extension and material recyclability. Yet, sustainability benefits of the design do not automatically come into effect, but require additional process innovation through service activities that have to be attractive and made use of by users. This study investigates to what extent sustainability-focused modular product design in the smartphone sector promotes (1) self-repair versus use of repair service and (2) a positive user experience with repair instructions and services. It further analyzes how circular economy attitudes and perceived self-repairability moderate these effects. The quantitative analysis finds that, strengthened by higher perceived self-repairability, users of modular smartphones are more likely to use repair instructions. Also, modular smartphone design increases positive experience with repair instructions. Consequently, successful implementation and management of complementary product and service innovation are key to promoting product lifetime extension in the smartphone industry.
KW - Sustainability sciences, Management & Economics
KW - Sustainable modular product design
KW - Sustainability-oriented innovation
KW - Repair service
KW - Circular economy
KW - Lifetime extension
KW - Smartphones
KW - Sustainable modular product design
KW - Repair service
KW - Circular economy
KW - Lifetime extension
KW - Smartphones
UR - https://www.mendeley.com/catalogue/e683241f-c88a-3dc3-b8df-966772e3dd90/
UR - http://www.scopus.com/inward/record.url?scp=85133931458&partnerID=8YFLogxK
U2 - 10.1016/j.jclepro.2022.132770
DO - 10.1016/j.jclepro.2022.132770
M3 - Journal articles
VL - 367
JO - Journal of Cleaner Production
JF - Journal of Cleaner Production
SN - 0959-6526
M1 - 132770
ER -