The Potential of Modular Product Design on Repair Behavior and User Experience - Evidence from the Smartphone Industry

Publikation: Beiträge in ZeitschriftenZeitschriftenaufsätzeForschungbegutachtet


Innovation through modular product design is a promising strategy for product lifetime extension and material recyclability. Yet, sustainability benefits of the design do not automatically come into effect, but require additional process innovation through service activities that have to be attractive and made use of by users. This study investigates to what extent sustainability-focused modular product design in the smartphone sector promotes (1) self-repair versus use of repair service and (2) a positive user experience with repair instructions and services. It further analyzes how circular economy attitudes and perceived self-repairability moderate these effects. The quantitative analysis finds that, strengthened by higher perceived self-repairability, users of modular smartphones are more likely to use repair instructions. Also, modular smartphone design increases positive experience with repair instructions. Consequently, successful implementation and management of complementary product and service innovation are key to promoting product lifetime extension in the smartphone industry.
ZeitschriftJournal of Cleaner Production
Anzahl der Seiten14
PublikationsstatusErschienen - 20.09.2022

Bibliographische Notiz

Funding Information:
This work was conducted in the research project Product Circularity Through Modular Design – Strategies for Long-Lasting Smartphones (MoDeSt), which is part of the consortium project Resource-efficient Circular Economy – Innovative Product Cycles (ReziProk). The project is funded by the German Federal Ministry of Education and Research (BMBF) . Open access funding is kindly provided by Johannes Kepler University Linz .

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