TY - CHAP

T1 - How to Measure the Speed of Enterprise IT?

T2 - An Enterprise Architecture-based Case Study in a Very Large Enterprise

AU - Kanin, Oleg

AU - Drews, Paul

PY - 2025

Y1 - 2025

N2 - In most enterprises, the speed at which information technology (IT) is delivered becomes increasingly important. Lately, many enterprises strive to increase the speed of IT delivery, e.g. through the establishment of a bimodal or fast IT. However, research and practice lack a grounded understanding of how this speed can be defined or measured. This paper advances the understanding of how to measure the speed of enterprise IT while also considering the interdependence with IT quality, resources, costs and business value of IT. We categorize the speed of enterprise IT according to the phases plan, build and run. In our case study, we identified 10 activities to estimate and measure speed of enterprise IT in a very large enterprise based on expert interviews. We describe how the speed of enterprise can be measured in practice and identify factors that can speed up or slow down IT delivery. The findings identify options for increasing the speed through adapting the IT delivery in digital transformation (DT) projects as well though enterprise architecture management (EAM).

AB - In most enterprises, the speed at which information technology (IT) is delivered becomes increasingly important. Lately, many enterprises strive to increase the speed of IT delivery, e.g. through the establishment of a bimodal or fast IT. However, research and practice lack a grounded understanding of how this speed can be defined or measured. This paper advances the understanding of how to measure the speed of enterprise IT while also considering the interdependence with IT quality, resources, costs and business value of IT. We categorize the speed of enterprise IT according to the phases plan, build and run. In our case study, we identified 10 activities to estimate and measure speed of enterprise IT in a very large enterprise based on expert interviews. We describe how the speed of enterprise can be measured in practice and identify factors that can speed up or slow down IT delivery. The findings identify options for increasing the speed through adapting the IT delivery in digital transformation (DT) projects as well though enterprise architecture management (EAM).

KW - Business informatics

KW - Informatics

UR - https://link.springer.com/chapter/10.1007/978-3-031-78338-8_6

U2 - 10.1007/978-3-031-78338-8_6

DO - 10.1007/978-3-031-78338-8_6

M3 - Article in conference proceedings

SN - 978-3-031-78337-1

T3 - Lecture Notes in Computer Science (LNCS)

SP - 101

EP - 118

BT - Enterprise Design, Operations, and Computing.

A2 - Borbinha, Jose

A2 - Sales, Tiago Prince

A2 - Da Silva, Miguel Mira

A2 - Proper, Henderik A.

A2 - Schnellmann, Marianne

PB - Springer

ER -