TY - CHAP

T1 - Consensus Vs. Dissensus

T2 - The Communicative Constitution Of Responsible Management

AU - Schöneborn, Dennis

AU - Trittin-Ulbrich, Hannah

AU - Cooren, François

PY - 2020/5

Y1 - 2020/5

N2 - This chapter introduces and compares two different theoretical approaches to stakeholder communication and responsible management practice grounded in a formative understanding of communication. We first review works that focus on Habermasian discourse ethics in the study of how corporations and their representatives communicate with their stakeholders responsibly. We juxtapose this approach with the emerging debate on the role and importance of creating resonance for dissensus and dissonance in organizations. This second approach draws on the increasingly prominent theoretical lens known as “communication constitutes organization” (CCO) perspective and key concepts such as meaning discrepancies and ambiguities, performativity, or ventriloquism. In sum, we encourage responsible management scholars to embrace formative approaches to stakeholder communication and their implications for future research on responsible management.

AB - This chapter introduces and compares two different theoretical approaches to stakeholder communication and responsible management practice grounded in a formative understanding of communication. We first review works that focus on Habermasian discourse ethics in the study of how corporations and their representatives communicate with their stakeholders responsibly. We juxtapose this approach with the emerging debate on the role and importance of creating resonance for dissensus and dissonance in organizations. This second approach draws on the increasingly prominent theoretical lens known as “communication constitutes organization” (CCO) perspective and key concepts such as meaning discrepancies and ambiguities, performativity, or ventriloquism. In sum, we encourage responsible management scholars to embrace formative approaches to stakeholder communication and their implications for future research on responsible management.

KW - Management studies

UR - https://www.e-elgar.com/shop/gbp/research-handbook-of-responsible-management-9781788971959.html

U2 - 10.4337/9781788971966.00039

DO - 10.4337/9781788971966.00039

M3 - Chapter

SN - 9781788971959

SP - 453

EP - 469

BT - Research Handbook of Responsible Management

A2 - Laasch, Oliver

A2 - Jamali, Dima

A2 - Freeman, R. Edward

A2 - Suddaby, Roy

PB - Edward Elgar Publishing

CY - Cheltenham

ER -