Fulfillment of Heterogeneous Customer Delivery Times through Decoupling the Production and Accelerating Production Orders

Research output: Contributions to collected editions/worksArticle in conference proceedingsResearchpeer-review

Authors

Manufacturing companies are facing increasing customer requirements regarding delivery times and delivery reliability. In this context, customers have different desired delivery times. The fulfillment of heterogeneous customer delivery times represents a major challenge in the competition for customers. If companies succeed in reliably meeting their customers' desired delivery times, this results in an enormous competitive advantage. Instruments for achieving specific delivery times include especially the use of fast-track orders and shifting the customer order decoupling point. When these instruments are used, numerous interdependencies must be considered. Shifting the customer order decoupling point downstream toward a Make-to-Stock production results in higher stock levels. The use of fast-track orders induces longer throughput times for other orders and higher control effort. In this paper, taking these trade-offs into account, an approach is developed that allows delivery time requirements to be met through a systematic determination of the customer order decoupling point and a share of fast-track orders. For this purpose, interdependencies between both instruments and logistic objectives are identified and investigated using logistical models to meet the delivery time requirements at lower logistical costs.

Original languageEnglish
Title of host publicationConference on Production Systems and Logistics : International Conference, CPSL 2022, hosted at the University of British Columbia in Vancouver, Canada, 17th May 2022 – 20th May 2022, Proceedings
EditorsDavid Herberger, Marco Hübner
Number of pages10
Place of PublicationHannover
Publisherpublish-Ing.
Publication date2022
Pages564-573
DOIs
Publication statusPublished - 2022
Event3rd Conference on Production Systems and Logistics - CPSL 2022 - Vancouver, Canada
Duration: 17.05.202220.05.2022
https://cpsl-conference.com/wp-content/uploads/2022/01/CPSL-2022-Call-for-Papers-extended.pdf

Bibliographical note

Funding Information:
The research project was carried out in the framework of the industrial collective research programme (IGF no. 20906 N). It was supported by the Federal Ministry for Economic Affairs and Climate Action (BMWK) through the AiF (German Federation of Industrial Research Associations eV) and the BVL (Bundesvereinigung Logistik eV) based on a decision taken by the German Bundestag.

Publisher Copyright:
© 2022, Publish-Ing in cooperation with TIB - Leibniz Information Centre for Science and Technology University Library. All rights reserved.

    Research areas

  • Engineering - Delivery time requirements, fast-track orders, rush orders, Customer order decoupling point, Order processing strategy

DOI

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