Examining how AI capabilities can foster organizational performance in public organizations

Research output: Journal contributionsJournal articlesResearchpeer-review

Standard

Examining how AI capabilities can foster organizational performance in public organizations. / Mikalef, Patrick; Lemmer, Kristina; Schaefer, Cindy et al.
In: Government Information Quarterly, Vol. 40, No. 2, 101797, 01.04.2023.

Research output: Journal contributionsJournal articlesResearchpeer-review

Harvard

Mikalef, P, Lemmer, K, Schaefer, C, Ylinen, M, Fjørtoft, SO, Torvatn, HY, Gupta, M & Niehaves, B 2023, 'Examining how AI capabilities can foster organizational performance in public organizations', Government Information Quarterly, vol. 40, no. 2, 101797. https://doi.org/10.1016/j.giq.2022.101797

APA

Mikalef, P., Lemmer, K., Schaefer, C., Ylinen, M., Fjørtoft, S. O., Torvatn, H. Y., Gupta, M., & Niehaves, B. (2023). Examining how AI capabilities can foster organizational performance in public organizations. Government Information Quarterly, 40(2), Article 101797. https://doi.org/10.1016/j.giq.2022.101797

Vancouver

Mikalef P, Lemmer K, Schaefer C, Ylinen M, Fjørtoft SO, Torvatn HY et al. Examining how AI capabilities can foster organizational performance in public organizations. Government Information Quarterly. 2023 Apr 1;40(2):101797. doi: 10.1016/j.giq.2022.101797

Bibtex

@article{9eb3d9a4a0dd4c34b09ffed9e26c8ec0,
title = "Examining how AI capabilities can foster organizational performance in public organizations",
abstract = "Developing the capacity to digitally transform through AI is becoming increasingly important for public organizations, as a constantly growing number of their activities is now becoming AI-driven. This prompts an understanding of how public organizations should organize in order to derive value from AI, as well as in which forms can value be realized. Against this background, this paper examines how AI capabilities can lead to organizational performance by inducing change in key organizational activities. Using a survey-based study, we collected data from European public organizations regarding the indirect effect AI capabilities have on organizational performance. Data was collected from 168 municipalities from three European countries (Norway, Germany, and Finland) and analyzed by means of structural equation modeling. Our findings show that AI capabilities have a positive effect on process automation, cognitive insight generation, and cognitive engagement. While process automation and cognitive insights are having a positive effect on organizational performance, we found that cognitive engagement negatively affects organizational performance. Our findings document the key resources that constitute an AI capability and showcase the effects of fostering such capabilities on key organizational activities, and in turn organizational performance.",
keywords = "Artificial intelligence, Artificial intelligence capabilities, Organizational impact, Organizational performance, Business informatics, Informatics",
author = "Patrick Mikalef and Kristina Lemmer and Cindy Schaefer and Maija Ylinen and Fj{\o}rtoft, {Siw Olsen} and Torvatn, {Hans Yngvar} and Manjul Gupta and Bjoern Niehaves",
note = "Publisher Copyright: {\textcopyright} 2022 The Authors",
year = "2023",
month = apr,
day = "1",
doi = "10.1016/j.giq.2022.101797",
language = "English",
volume = "40",
journal = "Government Information Quarterly",
issn = "0740-624X",
publisher = "Elsevier Ltd",
number = "2",

}

RIS

TY - JOUR

T1 - Examining how AI capabilities can foster organizational performance in public organizations

AU - Mikalef, Patrick

AU - Lemmer, Kristina

AU - Schaefer, Cindy

AU - Ylinen, Maija

AU - Fjørtoft, Siw Olsen

AU - Torvatn, Hans Yngvar

AU - Gupta, Manjul

AU - Niehaves, Bjoern

N1 - Publisher Copyright: © 2022 The Authors

PY - 2023/4/1

Y1 - 2023/4/1

N2 - Developing the capacity to digitally transform through AI is becoming increasingly important for public organizations, as a constantly growing number of their activities is now becoming AI-driven. This prompts an understanding of how public organizations should organize in order to derive value from AI, as well as in which forms can value be realized. Against this background, this paper examines how AI capabilities can lead to organizational performance by inducing change in key organizational activities. Using a survey-based study, we collected data from European public organizations regarding the indirect effect AI capabilities have on organizational performance. Data was collected from 168 municipalities from three European countries (Norway, Germany, and Finland) and analyzed by means of structural equation modeling. Our findings show that AI capabilities have a positive effect on process automation, cognitive insight generation, and cognitive engagement. While process automation and cognitive insights are having a positive effect on organizational performance, we found that cognitive engagement negatively affects organizational performance. Our findings document the key resources that constitute an AI capability and showcase the effects of fostering such capabilities on key organizational activities, and in turn organizational performance.

AB - Developing the capacity to digitally transform through AI is becoming increasingly important for public organizations, as a constantly growing number of their activities is now becoming AI-driven. This prompts an understanding of how public organizations should organize in order to derive value from AI, as well as in which forms can value be realized. Against this background, this paper examines how AI capabilities can lead to organizational performance by inducing change in key organizational activities. Using a survey-based study, we collected data from European public organizations regarding the indirect effect AI capabilities have on organizational performance. Data was collected from 168 municipalities from three European countries (Norway, Germany, and Finland) and analyzed by means of structural equation modeling. Our findings show that AI capabilities have a positive effect on process automation, cognitive insight generation, and cognitive engagement. While process automation and cognitive insights are having a positive effect on organizational performance, we found that cognitive engagement negatively affects organizational performance. Our findings document the key resources that constitute an AI capability and showcase the effects of fostering such capabilities on key organizational activities, and in turn organizational performance.

KW - Artificial intelligence

KW - Artificial intelligence capabilities

KW - Organizational impact

KW - Organizational performance

KW - Business informatics

KW - Informatics

UR - http://www.scopus.com/inward/record.url?scp=85145719791&partnerID=8YFLogxK

UR - https://www.mendeley.com/catalogue/d3eee0df-b624-3ad9-8b20-b7329140cb99/

U2 - 10.1016/j.giq.2022.101797

DO - 10.1016/j.giq.2022.101797

M3 - Journal articles

AN - SCOPUS:85145719791

VL - 40

JO - Government Information Quarterly

JF - Government Information Quarterly

SN - 0740-624X

IS - 2

M1 - 101797

ER -

Documents

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