Digital Workplace Transformation Triggers a Shift in the HR Identity: From Resource Manager to Growth Catalyst
Research output: Contributions to collected editions/works › Article in conference proceedings › Research › peer-review
Authors
Digital workplace technologies and changing demands of the workforce drive digital workplace transformation (DWT). In response, the human resources (HR) function implements people analytics (PA), which can either enable traditional HR reporting or facilitate novel personalized employee experiences. This either/or in leveraging PA induces a shift in the HR function’s identity. Building upon paradox theory and using the concept of identity, we investigate the occurring tensions due to the implementation of PA. We use a two-staged qualitative research approach, consisting of an ethnography at a company undergoing DWT, extended to insights from 18 expert interviews from the field of PA for theoretical generalization. We make two contributions. First, our findings suggest two HR identity archetypes: HR as resource managers vs. HR as growth catalyst. Second, we extend the paradoxical tension between these two archetypes to DWT literature questioning the pertinent view of identity metamorphosis.
Original language | English |
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Title of host publication | ECIS 2023 Proceedings |
Editors | Margunn Aanestad, Stefan Klein, Monideepa Tarafdar |
Number of pages | 16 |
Publisher | Association for Information Systems |
Publication date | 11.05.2023 |
Publication status | Published - 11.05.2023 |
Event | European Conference on Information Systems 2023: Co-creating Sustainable Digital Futures - University of Agder, Kristiansand, Norway Duration: 11.06.2023 → 16.06.2023 Conference number: 31 https://ecis2023.no |
- Business informatics - Digital Workplace Transformation, Digital Transformation, Identity Shift, People Analytics, Organizational Identity