Cultivating a 'Digital Jungle': Toward a Hybrid Governance Perspective on Infrastructure Evolution
Research output: Contributions to collected editions/works › Article in conference proceedings › Research › peer-review
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Cultivating a 'Digital Jungle': Toward a Hybrid Governance Perspective on Infrastructure Evolution. / Zimmer, Markus Philipp; Niemimaa, Marko.
24th Pacific Asia Conference on Information Systems - PACIS 2020. ed. / Doug Vogel; Kathy Ning Shen; Pan Shan Ling; Carol Hsu; James Y. L. Thong; Marco De Marco; Moez Limayem; Sean Xin Xu. AIS eLibrary, 2020. 63.Research output: Contributions to collected editions/works › Article in conference proceedings › Research › peer-review
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RIS
TY - CHAP
T1 - Cultivating a 'Digital Jungle':
T2 - The Pacific Asia Conference on Information Systems - PACIS 2020
AU - Zimmer, Markus Philipp
AU - Niemimaa, Marko
PY - 2020/6
Y1 - 2020/6
N2 - Digital infrastructures (DIs) evolve rather than following planned development trajectories. We know this phenomenon as drift, that is, infrastructures drift from management control. Infrastructure drift has motivated research into infrastructure governance recognizing two governance approaches: top-down and bottom-up. Yet, what happens if an organization engaging in its digital transformation expands its DI following top-down governance while simultaneously introducing elements of bottom-up governance? We study how an industrial manufacturer expanded its DI for collaboration top-down while also giving employees leeway for bottom-up governance. As a result, it found that its digital collaboration infrastructure evolved into-what the informants depicted as-a digital jungle. Theorizing this concept and its emergence, we contribute to research on DIs. Firstly, we provide a framework explaining the manufacturer's DI's evolution into a digital jungle. Secondly, we argue that this concept captures user's perspective on DI evolution signifying the importance for developing a hybrid infrastructure governance perspective.
AB - Digital infrastructures (DIs) evolve rather than following planned development trajectories. We know this phenomenon as drift, that is, infrastructures drift from management control. Infrastructure drift has motivated research into infrastructure governance recognizing two governance approaches: top-down and bottom-up. Yet, what happens if an organization engaging in its digital transformation expands its DI following top-down governance while simultaneously introducing elements of bottom-up governance? We study how an industrial manufacturer expanded its DI for collaboration top-down while also giving employees leeway for bottom-up governance. As a result, it found that its digital collaboration infrastructure evolved into-what the informants depicted as-a digital jungle. Theorizing this concept and its emergence, we contribute to research on DIs. Firstly, we provide a framework explaining the manufacturer's DI's evolution into a digital jungle. Secondly, we argue that this concept captures user's perspective on DI evolution signifying the importance for developing a hybrid infrastructure governance perspective.
KW - Business informatics
KW - Digital Transformation
KW - Digital Infrastructures
KW - Digital Jungle
KW - Ethnography
KW - Work Infrastructures
UR - https://www.scopus.com/record/display.uri?eid=2-s2.0-85089129201&origin=resultslist&sort=plf-f
M3 - Article in conference proceedings
SN - 978-1-7336325-3-9
BT - 24th Pacific Asia Conference on Information Systems - PACIS 2020
A2 - Vogel, Doug
A2 - Shen, Kathy Ning
A2 - Ling, Pan Shan
A2 - Hsu, Carol
A2 - Thong, James Y. L.
A2 - De Marco, Marco
A2 - Limayem, Moez
A2 - Xu, Sean Xin
PB - AIS eLibrary
Y2 - 22 June 2020 through 24 June 2020
ER -