Users as sources of radical service innovation a closer look into opportunities for integrating service lead users in service development
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Practice-Based Innovation: Insights, Applications and Policy Implications. Hrsg. / Helinä Melkas; Vesa Harmaakorpi. Springer Verlag, 2012. S. 233-253.
Publikation: Beiträge in Sammelwerken › Kapitel › begutachtet
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TY - CHAP
T1 - Users as sources of radical service innovation a closer look into opportunities for integrating service lead users in service development
AU - Skiba, F.
AU - Herstatt, C.
N1 - Publisher Copyright: © Springer-Verlag Berlin Heidelberg 2012.
PY - 2012/1/1
Y1 - 2012/1/1
N2 - Though theory and praxis both underline the importance of radical service innovations, until now lead users in the service industry have been excluded from the scope of research. Based on explorative findings on user innovations in services and recent research on service innovations, this chapter answers the following questions: (A) can users lead trends and independently innovate in the service sector; (b) if so, do lead users in the service industry show similar characteristics to lead users from other industries, and (c) can approaches to identification and integration from the consumer and investment goods sectors be applied in the service sector as well? By illustrating the potential impact of lead users as a source of radical service innovations, we hope to raise interest in this powerful concept, not yet systematically applied in service industry.
AB - Though theory and praxis both underline the importance of radical service innovations, until now lead users in the service industry have been excluded from the scope of research. Based on explorative findings on user innovations in services and recent research on service innovations, this chapter answers the following questions: (A) can users lead trends and independently innovate in the service sector; (b) if so, do lead users in the service industry show similar characteristics to lead users from other industries, and (c) can approaches to identification and integration from the consumer and investment goods sectors be applied in the service sector as well? By illustrating the potential impact of lead users as a source of radical service innovations, we hope to raise interest in this powerful concept, not yet systematically applied in service industry.
KW - Management studies
UR - http://www.scopus.com/inward/record.url?scp=84956843059&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-21723-4_13
DO - 10.1007/978-3-642-21723-4_13
M3 - Chapter
AN - SCOPUS:84956843059
SN - 9783642217227
SP - 233
EP - 253
BT - Practice-Based Innovation
A2 - Melkas, Helinä
A2 - Harmaakorpi, Vesa
PB - Springer Verlag
ER -