Users as sources for radical service innovations: Opportunities from collaboration with service lead users
Publikation: Beiträge in Zeitschriften › Zeitschriftenaufsätze › Forschung › begutachtet
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in: International Journal of Services Technology and Management, Jahrgang 12, Nr. 3, 05.2009, S. 317-337.
Publikation: Beiträge in Zeitschriften › Zeitschriftenaufsätze › Forschung › begutachtet
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TY - JOUR
T1 - Users as sources for radical service innovations
T2 - Opportunities from collaboration with service lead users
AU - Skiba, Florian
AU - Herstatt, Cornelius
PY - 2009/5
Y1 - 2009/5
N2 - Though theory and praxis both underline the importance of radical service innovations, science has kept lead user in the service industry outside the research scope so far. Based on first explorative findings on user innovations in services and recent research on service innovations, this paper answers the questions: 1 Can users lead trends and independently innovate in the service sector as well? 2 If so, do such service lead users show similar characteristics to lead users from other industries? 3 Can approaches for identification and integration from the consumer and investment goods be applied in the service sector too? By illustrating the impact lead users offer as source of radical service innovations, we hope to raise interest in this powerful concept, not yet applied in service industry systematically.
AB - Though theory and praxis both underline the importance of radical service innovations, science has kept lead user in the service industry outside the research scope so far. Based on first explorative findings on user innovations in services and recent research on service innovations, this paper answers the questions: 1 Can users lead trends and independently innovate in the service sector as well? 2 If so, do such service lead users show similar characteristics to lead users from other industries? 3 Can approaches for identification and integration from the consumer and investment goods be applied in the service sector too? By illustrating the impact lead users offer as source of radical service innovations, we hope to raise interest in this powerful concept, not yet applied in service industry systematically.
KW - Lead user
KW - Radical innovation
KW - Service innovations
KW - Service lead user
KW - User integration
UR - http://www.scopus.com/inward/record.url?scp=67649566483&partnerID=8YFLogxK
U2 - 10.1504/IJSTM.2009.025393
DO - 10.1504/IJSTM.2009.025393
M3 - Journal articles
AN - SCOPUS:67649566483
VL - 12
SP - 317
EP - 337
JO - International Journal of Services Technology and Management
JF - International Journal of Services Technology and Management
SN - 1460-6720
IS - 3
ER -