TY - BOOK

T1 - Optimising business performance with standard software systems

T2 - How to reorganise workflows by chance of implementing new ERP-systems (SAP, BAAN, Peoplesoft, Navision ...) or new releases

AU - Knöll, Heinz-Dieter

AU - Kühl, Lukas W. H.

AU - Kühl, Roland W. A.

AU - Moreton, Robert

N1 - Literaturverz. S. 414 - 425

PY - 2001

Y1 - 2001

N2 - In recent years Standard Software has evolved from a tool for supporting commercial/administrative activities (e.g. financial ac­ counting) to integrated systems that cover entire business proc­ esses in companies. The rapid development of these systems, an increasing number of implementations, and the suppliers' an­ nouncements concerning the functional extension of their sys­ tems lead us to expect a further market penetration of Standard Software. SAP's Industrial Solutions, for instance, which are of­ fered for the key processes of entire lines of business demon­ strate the impressive success of Standard Software Systems. The widespread implementation of commercial Standard Soft­ ware has reqUired considerable investments by industrial and service companies. Now it is time to verify if the planned gains and advantages of these systems have actually been realised, i.e. one has to ask whether the systems payoff as originally ex­ pected. It has to be kept in mind that the vendors have promised far-reaching optimisation of their clients' business processes by means of the so called best-practice reference processes implied by their systems. The advantages of these best-practices should have been incorporated in the processes of the respective com­ panies. On closer inspection, one can see that the claimed advantages of the systems' capabilities in terms of optimised processes have not been realised in many of the current implementations. Studies and interviews undertaken with applying companies as part of the research for this book confirm this finding.

AB - In recent years Standard Software has evolved from a tool for supporting commercial/administrative activities (e.g. financial ac­ counting) to integrated systems that cover entire business proc­ esses in companies. The rapid development of these systems, an increasing number of implementations, and the suppliers' an­ nouncements concerning the functional extension of their sys­ tems lead us to expect a further market penetration of Standard Software. SAP's Industrial Solutions, for instance, which are of­ fered for the key processes of entire lines of business demon­ strate the impressive success of Standard Software Systems. The widespread implementation of commercial Standard Soft­ ware has reqUired considerable investments by industrial and service companies. Now it is time to verify if the planned gains and advantages of these systems have actually been realised, i.e. one has to ask whether the systems payoff as originally ex­ pected. It has to be kept in mind that the vendors have promised far-reaching optimisation of their clients' business processes by means of the so called best-practice reference processes implied by their systems. The advantages of these best-practices should have been incorporated in the processes of the respective com­ panies. On closer inspection, one can see that the claimed advantages of the systems' capabilities in terms of optimised processes have not been realised in many of the current implementations. Studies and interviews undertaken with applying companies as part of the research for this book confirm this finding.

KW - Business informatics

KW - ARIS

KW - BPR

KW - BaaN

KW - Business Process Modelling

KW - Business Process Optimisation

KW - Business Process Reengineering

KW - Geschäftsprozessoptimierung

KW - Optimierung

KW - Qualitätsmanagement

KW - SAP

KW - Standardsoftware

KW - Versionswechsel

KW - Workflow Management

KW - business process

KW - ERP-System

KW - Geschäftsprozess

KW - information system

KW - modeling

KW - optimization

KW - process optimization

KW - quality management

KW - software

KW - workflow

UR - https://www.mendeley.com/catalogue/e1618a71-63d4-339d-98ba-559ca0157e64/

U2 - 10.1007/978-3-322-89891-3

DO - 10.1007/978-3-322-89891-3

M3 - Collected editions and anthologies

SN - 3-528-05765-3

SN - 978-3-322-89893-7

T3 - Business computing

BT - Optimising business performance with standard software systems

PB - Springer Vieweg

CY - Wiesbaden

ER -