Customer accounting and free return policies of retailers

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Customer accounting and free return policies of retailers. / Lueg, Rainer.
in: International Journal of Business Research, Jahrgang 20, Nr. 1, 03.2020, S. 89-94.

Publikation: Beiträge in ZeitschriftenZeitschriftenaufsätzeForschungbegutachtet

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@article{b3a35b302a634b55bc9ce55c5a8864ee,
title = "Customer accounting and free return policies of retailers",
abstract = "This case study deals with a retail company. It illustrates how the use of customer accounting can improve its profitability and reshape customer relationships. The case also discusses parameters of appropriate transfer pricing and incentive systems. Students can use this case as an illustrative example in class and use the open-ended questions to reflect on the managerial implications.",
keywords = "Management studies, activity-based costing, Customer Profitability, target setting, teaching notes, transfer pricing",
author = "Rainer Lueg",
year = "2020",
month = mar,
doi = "10.18374/IJBR-20-1.8",
language = "English",
volume = "20",
pages = "89--94",
journal = "International Journal of Business Research",
issn = "1555-1296",
publisher = "International Academy of Business and Economics",
number = "1",

}

RIS

TY - JOUR

T1 - Customer accounting and free return policies of retailers

AU - Lueg, Rainer

PY - 2020/3

Y1 - 2020/3

N2 - This case study deals with a retail company. It illustrates how the use of customer accounting can improve its profitability and reshape customer relationships. The case also discusses parameters of appropriate transfer pricing and incentive systems. Students can use this case as an illustrative example in class and use the open-ended questions to reflect on the managerial implications.

AB - This case study deals with a retail company. It illustrates how the use of customer accounting can improve its profitability and reshape customer relationships. The case also discusses parameters of appropriate transfer pricing and incentive systems. Students can use this case as an illustrative example in class and use the open-ended questions to reflect on the managerial implications.

KW - Management studies

KW - activity-based costing

KW - Customer Profitability

KW - target setting

KW - teaching notes

KW - transfer pricing

U2 - 10.18374/IJBR-20-1.8

DO - 10.18374/IJBR-20-1.8

M3 - Journal articles

VL - 20

SP - 89

EP - 94

JO - International Journal of Business Research

JF - International Journal of Business Research

SN - 1555-1296

IS - 1

ER -

DOI