Deeper Insights into Different Consumer Perceptions of CSR Communication: Germany vs. United States vs. China

Aktivität: Vorträge und GastvorlesungenKonferenzvorträgeForschung

Verena Batt - Sprecher*in

Sigrid Bekmeier-Feuerhahn - Sprecher*in

Research, so far, has dealt insufficiently with the different consumer perceptions of CSR communication across nationalities, in spite of the growing number of multinational companies and their increased need to implement cross-national CSR communication strategies. This paper therefore addresses this research gap by examining whether Germans, as compared with US-Americans and Chinese, assign different credibility scores and attribute different motives to a company ́s CSR communication. The results reveal that US-Americans and Chinese assign a higher degree of credibility to CSR communication and attribute other-centered motives more strongly to CSR communication than Germans. Moreover, the results confirm the role of motive attribution
as a mediating variable

Co-author(s): Paula Maria Bögel (LEUPHANA UNIVERSITY OF LÜNEBURG)
/
Sigrid Bekmeier-Feuerhahn (LEUPHANA UNIVERSITY OF LÜNEBURG)
/
Valentina Yee Kwan Cotton-Chan (The Hong Kong Polytechnic University, Hong Kong)
29.05.2018

Veranstaltung

47th Annual Conference of European Marketing Academy - EMAC 2018: “People Make Marketing”

29.05.1801.06.18

Glasgow, Großbritannien / Vereinigtes Königreich

Veranstaltung: Konferenz

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