The influence of travel company reputation on online travel decisions

Research output: Journal contributionsJournal articlesResearchpeer-review

Authors

The internet has caused a revolutionary change in communication. Being a highly information-based form of business, the tourism industry has been particularly affected by this development. Opinions on the web submitted by customers are of considerable relevance for reducing uncertainty before purchasing a tourism product. The reputation of a travel company is a major piece of information to customers. This reputation is created within the dialogue among customers. This work focuses on the relationship between travel company reputation and travel decision, using approaches from New Institutional Economics and Behavioural Science. On this basis, a theory-based model will be developed and analysed.

Original languageEnglish
Journale-Review of Tourism Research
Volume9
Issue number3
Pages (from-to)107-113
Number of pages7
ISSN1941-5842
Publication statusPublished - 2011

    Research areas

  • Company reputation, Consumer behaviour, Online reputation management, Social media, Web 2.0
  • Tourism studies

Recently viewed

Researchers

  1. Leonie Jantzer

Publications

  1. Integration by case, place and process: transdisciplinary research for sustainable grazing in the Lachlan River catchment, Australia
  2. Investigating the Dual Role of Price on Consumers’ Purchase Intentions of Hedonic versus Utilitarian Products:
  3. Making Sociological Theories Come Alive
  4. Ausgewählte Kapitel der Theoretischen Informatik
  5. Taking Care of History
  6. Didaktik privater Rechtsgestaltung
  7. Time Series Explorer
  8. Training Moral Sensitivity Through Video Games
  9. Empirie als Problem?
  10. How to plan as a small scale business owner
  11. Internationaler Masterstudiengang 'Sustainable Development and Management'
  12. The Formation Mechanisms and Improvement Measures for Penetrating Cracks in QAl9-4/Q345B Welded Joint
  13. Entrepreneurial orientation and business performance
  14. Geben und Nehmen - aber anders
  15. “It’s not what you say, but how you say it”: How the provision of qualitative, quantitative and monetary environmental information influences companies’ internal decision making
  16. Corrosion behaviour of magnesium alloys with RE additions in sodium chloride solutions
  17. Inmitten der Extreme
  18. Data Protection, Cookie Consent, and Prices
  19. Property, personality rights and data protection with regard to biobanks
  20. Activity-based start-up simulations in entrepreneurship education at German universities
  21. Längsschnittdaten und Mehrebenenanalyse
  22. Context matters: Why women are not worse negotiators than men
  23. Multiple Import Sourcing
  24. Quid pro quo
  25. „Das geht nicht in 45 Minuten“
  26. Networks in Sustainable Urban Development
  27. Systems thinking games
  28. Refugee Recognition Regime. Country Profile: Niger (in French)
  29. Understanding drivers of human tolerance towards mammals in a mixed-use transfrontier conservation area in southern Africa
  30. Zwischen Methodenpluralismus und Datenhandel
  31. Lesen im Wandel
  32. Alpha and beta diversity across coastal marine social-ecological systems
  33. Differenzen und die Heterogenität von Kindern - Einsätze blicktheoretischer Forschung
  34. Self-regulated learning as a competence
  35. Heidegger reads Goethe. A polyphonic "Dialogue" (approx. 1910 to 1976)
  36. Quo vadis, Computer ?
  37. Chemistry and materials science for a sustainable circular polymeric economy
  38. PD-1 Regulates Neural Damage in Oligodendroglia-Induced Inflammation
  39. Stille, Geräusch, Rauschen