The emergence of local open government: Determinants of citizen participation in online service reporting
Research output: Journal contributions › Journal articles › Research › peer-review
Standard
In: Government Information Quarterly, Vol. 34, No. 3, 01.09.2017, p. 457-469.
Research output: Journal contributions › Journal articles › Research › peer-review
Harvard
APA
Vancouver
Bibtex
}
RIS
TY - JOUR
T1 - The emergence of local open government
T2 - Determinants of citizen participation in online service reporting
AU - Schmidthuber, Lisa
AU - Hilgers, Dennis
AU - Gegenhuber, Thomas
AU - Etzelstorfer, Stefan
PY - 2017/9/1
Y1 - 2017/9/1
N2 - This study contributes to the understanding of citizen-government interaction in open government arenas by investigating why citizens are willing to participate in citizensourcing platforms. We draw on technology acceptance literature, motivation theory, and the theory of planned behavior to explain individual citizensourcing activity, and quantitatively test our hypotheses surveying users of an online reporting platform. Our results indicate that respondents who experience enjoyment when engaged in citizensourcing show a higher activity level. Open government attractiveness and perceived benefit of using citizensourcing platforms further explain high level of platform activity. Besides these factors, respondents who previously reported via traditional channels are significantly more active in online reporting. Offline reporting experience also positively moderates the relationship between perceived ease of use and online reporting. Quantitative analyses show, in addition, that individual motivation for engaging in governmental initiatives varies across proactive, interactive, and passive types of users. We conclude with implications for public managers operating platforms, and discuss future research opportunities.
AB - This study contributes to the understanding of citizen-government interaction in open government arenas by investigating why citizens are willing to participate in citizensourcing platforms. We draw on technology acceptance literature, motivation theory, and the theory of planned behavior to explain individual citizensourcing activity, and quantitatively test our hypotheses surveying users of an online reporting platform. Our results indicate that respondents who experience enjoyment when engaged in citizensourcing show a higher activity level. Open government attractiveness and perceived benefit of using citizensourcing platforms further explain high level of platform activity. Besides these factors, respondents who previously reported via traditional channels are significantly more active in online reporting. Offline reporting experience also positively moderates the relationship between perceived ease of use and online reporting. Quantitative analyses show, in addition, that individual motivation for engaging in governmental initiatives varies across proactive, interactive, and passive types of users. We conclude with implications for public managers operating platforms, and discuss future research opportunities.
KW - Management studies
KW - Citizensourcing
KW - Intrinsic motivation
KW - Offline experience
KW - Open government
KW - Public innovation
KW - Technology acceptance
UR - http://www.scopus.com/inward/record.url?scp=85028925765&partnerID=8YFLogxK
UR - https://www.mendeley.com/catalogue/8a79a9ab-34f8-3e6d-8395-f87b8944538a/
U2 - 10.1016/j.giq.2017.07.001
DO - 10.1016/j.giq.2017.07.001
M3 - Journal articles
AN - SCOPUS:85028925765
VL - 34
SP - 457
EP - 469
JO - Government Information Quarterly
JF - Government Information Quarterly
SN - 0740-624X
IS - 3
ER -