Mobile banking as business strategy: Impact of mobile technologies on customer behaviour and its implications for banks

Research output: Contributions to collected editions/worksChapterpeer-review

Authors

Mobile Commerce is gaining increasing acceptance amongst various sections of the society. This growth can be partly traced back to technological and demographical developments that have been influencing important aspects of the socio-cultural behaviour in today's world. The need for mobility seems to be the driving force behind Mobile Commerce in general. Mobile Banking, availment of bank-related financial services via mobile devices, builds a cornerstone of Mobile Commerce. An empirical survey of customer acceptance conducted within the frame of our research clearly reveals a major, growing interest in Mobile Banking. However, since the degree of interest and the willingness to pay vary for individual services, it seems to be necessary to design specific services taking the needs and wishes of relevant target groups into consideration. Banks ought to therefore employ mobile channels with a clear business-focus. This paper examines the opportunities for banks to generate revenues by offering value-added, innovative mobile financial services while retaining and even extending their base of technology-savvy customers. (c) 2006 PICMET.

Original languageEnglish
Title of host publicationPICMET '06 - Portland International Center for Management of Engineering and Technology, Proceedings Technology Management for the Global Future
Number of pages12
PublisherIEEE Industrial Electronics Society
Publication date2006
Pages1935-1946
Article number4077590
ISBN (print)1890843148, 9781890843144
DOIs
Publication statusPublished - 2006
Externally publishedYes
EventPICMET '06 - Technology Management for the Global Future - Istanbul, Turkey
Duration: 08.07.200613.07.2006