Framework for Smart Services as a premise for collaboration in the era of manufacturing services

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Authors

In the current VUCA-world (Volatility, Uncertainty, Complexity & Ambiguity) collaboration is a potent method to increase the efficiency of sluggish, historically grown global value added networks and, thus, face the resulting new challenges. Although the different benefits of collaboration, within as well as between different companies, are already well known, the collaboration level is not reaching its potential. At the same time the production principles are disrupted by digitalization. The influences of the digital era can be noticed by the increasing servitization of manufacturing. Therefore, the state of the art needs to be updated in order to illustrate the new conditions. Especially services will have a big impact on the way how companies interact with each other. In this article an approach is presented to classify different Smart Services regarding different properties and the resulting requirements for realization. This framework is a premise for the goal to reevaluate collaboration scenarios based on Smart Services and, therefore, a premise for a higher level of collaboration in global value added networks.
Translated title of the contributionFramework für Smart Services als Grundlage für Kollaboration im Kontext aufkommender industrieller Dienstleistungen
Original languageEnglish
Title of host publicationProduction at the leading edge of technology : Proceedings of the 9th Congress of the German Academic Association for Production Technology (WGP), September 30th - October 2nd, Hamburg 2019.
EditorsJens Peter Wulfsberg, Wolfgang Hintze, Bernd-Arno Behrens
Number of pages10
Place of PublicationBerlin, Heidelberg
PublisherSpringer Vieweg
Publication date2019
Pages603–612
ISBN (print)978-3-662-60416-8, 978-3-662-60419-9
ISBN (electronic)978-3-662-60417-5
DOIs
Publication statusPublished - 2019
Externally publishedYes

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