“... but the professionals decide everything”: Complaint Procedures in Residential Group Care
Research output: Contributions to collected editions/works › Contributions to collected editions/anthologies › Research
Authors
The term “complaint” is defined in its meaning as a cause or expression of dissatisfaction (Oxford Learner’s Dictionaries, n.d.). Complainants who have exit options at their command in an organization have more effective options for complaints (Diaz et al., 2019; Hirschmann, 1970). Based on Urban-Stahl (2012, p. 7), this contribution understands complaint as a process in which, through attribution, criticism, dissatisfaction, or personal concerns are dealt with in child and youth welfare organizations (ibid.). Children’s rights especially assign an important role to complaints procedures in securing participation rights:
Original language | English |
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Title of host publication | Participation in Residential Childcare : Safeguarding children´s rights through participation and complaint procedures |
Editors | Claudia Equit |
Number of pages | 26 |
Place of Publication | Opladen |
Publisher | Verlag Babara Budrich |
Publication date | 15.07.2024 |
Pages | 67-92 |
ISBN (print) | 978-3-8474-2709-4 |
ISBN (electronic) | 978-3-8474-1879-5 |
DOIs | |
Publication status | Published - 15.07.2024 |
- Educational science
- Social Work and Social Pedagogics - Residential child care, Participation, Children's rights