“... but the professionals decide everything”: Complaint Procedures in Residential Group Care

Research output: Contributions to collected editions/worksContributions to collected editions/anthologiesResearch

Authors

The term “complaint” is defined in its meaning as a cause or expression of dissatisfaction (Oxford Learner’s Dictionaries, n.d.). Complainants who have exit options at their command in an organization have more effective options for complaints (Diaz et al., 2019; Hirschmann, 1970). Based on Urban-Stahl (2012, p. 7), this contribution understands complaint as a process in which, through attribution, criticism, dissatisfaction, or personal concerns are dealt with in child and youth welfare organizations (ibid.). Children’s rights especially assign an important role to complaints procedures in securing participation rights:
Original languageEnglish
Title of host publicationParticipation in Residential Childcare : Safeguarding children´s rights through participation and complaint procedures
EditorsClaudia Equit
Number of pages26
Place of PublicationOpladen
PublisherVerlag Babara Budrich
Publication date15.07.2024
Pages67-92
ISBN (print)978-3-8474-2709-4
ISBN (electronic)978-3-8474-1879-5
DOIs
Publication statusPublished - 15.07.2024

DOI

Recently viewed

Publications

  1. Implications of financial transaction costs on the real economy
  2. Aspekte der Maschinenästhetik
  3. Energie
  4. Re/working Affect - Queer Feminist Engagements
  5. Proactive motivation and engagement in career behaviors
  6. Das „historisch neue Vernunftprinzip der Emanzipation“
  7. Thinking, doing, organising
  8. Environmental education for local authorities in Germany and a new distance learning approach.
  9. Potenziale beruflich Qualifizierter nutzen
  10. Das Subjekt und die Atmosphären, durch die es ist
  11. External Influences on Regionalism
  12. Effects of an Educational Scenario Exercise on Participants' Competencies of Systemic Thinking
  13. Development of recyclable Mg-based alloys
  14. German Works Councils Old and New: Incidence, Coverage and Determinants
  15. Ansätze zu einer vernetzten Unternehmensplanung
  16. Present generation’s negotiators realize their interests at the cost of future generations
  17. Report of workshop 'Computer als Medium (Hyperkult VI)', University-of-Luneburg, Germany, July 16, 1997
  18. Computerspiele
  19. Noach im Bilderbuch
  20. Wie trägt die Berufsbildung zu einer nachhaltigen Entwicklung bei?
  21. Sustainable Production of the Cyanophycin Biopolymer in Tobacco in the Greenhouse and Field
  22. Buchstaben zur Kunst
  23. Im Epochenlosen
  24. Counting racism
  25. Die Aufgabe der Fünfziger
  26. Lola rennt
  27. Old wine in new bottles ?
  28. Degradation and elimination of anticancer drugs by water and wastewater treatment - toxicity and biodegradability before and after the treatment
  29. Frau N
  30. Zum Politischen der Kleinen Formen
  31. Action regulation theory: Foundations, current knowledge, and future directions
  32. Warum brauchen wir eine Forschungsethik? Moralisches Entscheiden
  33. "But I notice and so will the viewers notice ..."
  34. Oh Shrek
  35. Environmental Private Law
  36. Author Correction
  37. Einkaufszentren in Kanada bedeutungsverlust und umstrukturierung
  38. PISA
  39. Firm size and job quality
  40. "Der Doppelprozeß des Nehmens und Gebens". Ernst Cassirer über Hölderlin
  41. Garzweiler II
  42. Tsunami
  43. Auf den Umgang kommt es an
  44. "Ohne ein Satzzeichen ist das Wörterschreiben so langweilig!" - Zeichen-Setzung in historischen Texten und Schülertexten.