Why Do We Turn to Virtual Companions? A Text Mining Analysis of Replika Reviews
Publikation: Beiträge in Sammelwerken › Aufsätze in Konferenzbänden › Forschung › begutachtet
Standard
28th Americas Conference on Information Systems, AMCIS 2022. The Association for Information Systems (AIS), 2022. (28th Americas Conference on Information Systems, AMCIS 2022).
Publikation: Beiträge in Sammelwerken › Aufsätze in Konferenzbänden › Forschung › begutachtet
Harvard
APA
Vancouver
Bibtex
}
RIS
TY - CHAP
T1 - Why Do We Turn to Virtual Companions? A Text Mining Analysis of Replika Reviews
AU - Siemon, Dominik
AU - Strohmann, Timo
AU - Khosrawi-Rad, Bijan
AU - de Vreede, Triparna
AU - Elshan, Edona
AU - Meyer, Michael
N1 - Publisher Copyright: © 2022 28th Americas Conference on Information Systems, AMCIS 2022. All Rights Reserved.
PY - 2022
Y1 - 2022
N2 - Many people globally experience the feeling of loneliness and struggle with its consequences. A modern way to deal with this loneliness and lack of companionship is to use empathetic and emotional conversational agents. Often referred to as virtual companions, these agents can engage in human-like conversations with their users and build relationships with them through modern artificial intelligence technologies. One established service of such virtual companions is Replika, which we investigate in this study to explore what users expect to gain from long-term interactions with virtual companions and what they tend to talk about with them. Using a text mining approach and 119,831 reviews of the Replika service, we analyze users' sentiments, emotions, and topics. Our results show that users interact with virtual companions to cope with their loneliness and, especially, to address their mental well-being. Furthermore, Replika users have a joyful and beneficial experience during long-term interaction with such virtual companions.
AB - Many people globally experience the feeling of loneliness and struggle with its consequences. A modern way to deal with this loneliness and lack of companionship is to use empathetic and emotional conversational agents. Often referred to as virtual companions, these agents can engage in human-like conversations with their users and build relationships with them through modern artificial intelligence technologies. One established service of such virtual companions is Replika, which we investigate in this study to explore what users expect to gain from long-term interactions with virtual companions and what they tend to talk about with them. Using a text mining approach and 119,831 reviews of the Replika service, we analyze users' sentiments, emotions, and topics. Our results show that users interact with virtual companions to cope with their loneliness and, especially, to address their mental well-being. Furthermore, Replika users have a joyful and beneficial experience during long-term interaction with such virtual companions.
KW - Chatbot
KW - Conversational Agent
KW - Replika
KW - Text Mining
KW - Virtual Companion
UR - http://www.scopus.com/inward/record.url?scp=85158982893&partnerID=8YFLogxK
M3 - Article in conference proceedings
AN - SCOPUS:85158982893
T3 - 28th Americas Conference on Information Systems, AMCIS 2022
BT - 28th Americas Conference on Information Systems, AMCIS 2022
PB - The Association for Information Systems (AIS)
T2 - 28th Americas Conference on Information Systems, AMCIS 2022
Y2 - 10 August 2022 through 14 August 2022
ER -