Physician-rating platforms: How does your doctor feel?

Olga Abramova; Natasha Veltri; Hanna Krasnova; Sirima Kiatprasert; Peter Buxmann

Physician-rating platforms: How does your doctor feel?

Publikation: Beiträge in Sammelwerken › Aufsätze in Konferenzbänden › Forschung › begutachtet

Standard

Physician-rating platforms: How does your doctor feel? / Abramova, Olga; Veltri, Natasha; Krasnova, Hanna et al.

AMCIS 2016 Proceedings. Atlanta : AIS eLibrary, 2016. 23 (Proceedings of the Americas Conference on Information Systems (AMCIS); Band 2016).

Publikation: Beiträge in Sammelwerken › Aufsätze in Konferenzbänden › Forschung › begutachtet

Harvard

Abramova, O, Veltri, N, Krasnova, H, Kiatprasert, S & Buxmann, P 2016, Physician-rating platforms: How does your doctor feel? in AMCIS 2016 Proceedings., 23, Proceedings of the Americas Conference on Information Systems (AMCIS), Bd. 2016, AIS eLibrary, Atlanta, Americas Conference on Information Systems - AMCIS 2016, San Diego, USA / Vereinigte Staaten, 11.08.16. <https://aisel.aisnet.org/amcis2016/Health/Presentations/23 >

APA

Abramova, O., Veltri, N., Krasnova, H., Kiatprasert, S., & Buxmann, P. (2016). Physician-rating platforms: How does your doctor feel? in AMCIS 2016 Proceedings [23] (Proceedings of the Americas Conference on Information Systems (AMCIS); Band 2016). AIS eLibrary. https://aisel.aisnet.org/amcis2016/Health/Presentations/23

Vancouver

Abramova O, Veltri N, Krasnova H, Kiatprasert S, Buxmann P. Physician-rating platforms: How does your doctor feel? in AMCIS 2016 Proceedings. Atlanta: AIS eLibrary. 2016. 23. (Proceedings of the Americas Conference on Information Systems (AMCIS)).

Bibtex

@inbook{3e72ae6267e64408b67bde06ec9bd5f6,

title = "Physician-rating platforms: How does your doctor feel?",

abstract = "Consumer review platforms have enjoyed success in retail, restaurant, hospitality and travel industries as a powerful quality tracking and information sharing tool. Consumer reviews of professional services are also popular, albeit different from reviews of an impersonal product or service. Public reviews of professional services inevitably link professional{\textquoteright}s reputation to his or her identity as a private individual. This exploratory study focuses on healthcare professional services and physician-ranking platforms because the validity of these platforms and the applicability of the standard review system to medical industry has been frequently questioned. Analyzing survey responses from Swiss medical practitioners, this paper attempts to reconcile divergent interests of patients and physicians and to identify medical services evaluation criteria that should be incorporated into design of physician-rating platforms. While physicians accept evaluations of their friendliness, and office waiting time, general atmosphere, medical staff, location and cleanliness, they oppose consumer evaluation of their clinical competences.",

keywords = "Financial fraud, Fraud detection, Leading effect, Social media, Text mining, Physician-rating platforms, Physicians, Business informatics, Online review platforms, Informatics",

author = "Olga Abramova and Natasha Veltri and Hanna Krasnova and Sirima Kiatprasert and Peter Buxmann",

note = "Track: Healthcare Informatics and Information Technology (SIGHealth) ; Americas Conference on Information Systems - AMCIS 2016 : Surfing the IT Innovation Wave, AMCIS 2016 ; Conference date: 11-08-2016 Through 14-08-2016",

year = "2016",

month = aug,

day = "11",

language = "English",

series = "Proceedings of the Americas Conference on Information Systems (AMCIS)",

publisher = "AIS eLibrary",

booktitle = "AMCIS 2016 Proceedings",

address = "United States",

url = "https://archives.aisconferences.org/amcis2016/",