Experiential marketing as a tool to enhance Tourists’ pre-travel online destination experiences? A web-based experiment

Publikation: Beiträge in ZeitschriftenZeitschriftenaufsätzeForschungbegutachtet

Authors

  • Anne Köchling

Destination Marketing Organizations (DMOs) are increasingly using experiential marketing on their websites to generate positive pre-travel online destination experiences (ODEs). However, little is known about the ODE construct and the effects of applying experiential marketing on destination websites on ODEs. A scale was developed and applied in a web-based experiment to measure ODEs and to enhance the understanding of the dimensionality of this construct. The travel inspiration phase was simulated and the ODEs of three experimental groups exposed to different websites of the destination Reunion Island were compared. The experiment was conducted with a representative sample of German internet users. Findings indicate that when surfing on a destination website in the inspiration phase, the users’ ODE is holistic and cannot be differentiated into theoretically relevant dimensions (e.g. sensory or affective). Moreover, the application of experiential marketing had a statistically significant, small effect on ODEs when adjusted for aspects of personal relevance. Yet, ODE differences between high and medium levels of experiential marketing were negligible. Accordingly, DMOs should realize that experiential marketing enhances ODEs, but beyond a certain level, additional complex multi-media elements do not necessarily further increase the experiential effect. For the important assessment of experiential user reactions, the developed ODE scale provides a first approach.

OriginalspracheEnglisch
Aufsatznummer100669
ZeitschriftJournal of Destination Marketing and Management
Jahrgang22
ISSN2212-571X
DOIs
PublikationsstatusErschienen - 01.12.2021

Bibliographische Notiz

Funding Information:
I would like to thank Professor Martin Lohmann, Julian Reif, Professor Dirk Schmücker, Dr. Sabrina Seeler, Friederike Kuhn and Professor Bernd Eisenstein for our critical discussions, their methodological assistance, proofreading and general support during the course of this research.

Publisher Copyright:
© 2021 Elsevier Ltd

DOI

Zuletzt angesehen

Publikationen

  1. The Ultimate Election Forecast
  2. Gerechter Frieden als Orientierungswissen
  3. Oft rüsten hilft viel
  4. Die kontroversen Theorien des Philosophen Peter Singer
  5. Impacts of land-use intensity on soil organic carbon content, soil structure and water-holding capacity
  6. Distanz und Leidenschaft
  7. Fälligkeit der Forderung aus einer zur Abwendung der Sicherungsvollstreckung geleisteten Prozessbürgschaft - Anmerkung zu BGH, Urt. v. 11. November 2014 (XI ZR 265/13)
  8. Sustainable Supply Chain Management and Environmental Management Accounting
  9. Platform for sustainable aviation fuels-combining ecological research and sustainability management with industrial needs
  10. Artikel 40 EUV [Kompetenzabgrenzung]
  11. Fatigue crack propagation influenced by laser shock peening introduced residual stress fields in aluminium specimens
  12. Il "decision making" dell'esecutivo
  13. School leadership support and socioeconomic status inequalities in mathematics and science achievement
  14. Social Justice in European Contract Law
  15. The Sound Culture of Dubstep in London
  16. Affective Dilemmas
  17. Empirical Identification of Corporate Environmental Strategies
  18. Komik
  19. Partizipation
  20. Lern- und Leistungsaufgaben im Unterricht
  21. Das sogenannte rhetorische Prinzip der Kommasetzung
  22. Customer Engagement Benefits
  23. Funktion und Stellenwert von Kritik in Beiträgen zur Sozialen Arbeit und ihr Verhältnis zu Normativität
  24. Gehirn und Züchtung
  25. A multi-scaled process study of dissimilar friction stir welding of Eurofer RAFM steel to PM2000 ODS alloy
  26. Interacciones entre plantas y animales
  27. Enemy, Stranger, Neighbour, & Friend
  28. Das Lehrerforum als virtuelle professionelle Lerngemeinschaft
  29. Sensory Perception of Non-Deuterated and Deuterated Organic Compounds