Experiential marketing as a tool to enhance Tourists’ pre-travel online destination experiences? A web-based experiment

Publikation: Beiträge in ZeitschriftenZeitschriftenaufsätzeForschungbegutachtet

Authors

  • Anne Köchling

Destination Marketing Organizations (DMOs) are increasingly using experiential marketing on their websites to generate positive pre-travel online destination experiences (ODEs). However, little is known about the ODE construct and the effects of applying experiential marketing on destination websites on ODEs. A scale was developed and applied in a web-based experiment to measure ODEs and to enhance the understanding of the dimensionality of this construct. The travel inspiration phase was simulated and the ODEs of three experimental groups exposed to different websites of the destination Reunion Island were compared. The experiment was conducted with a representative sample of German internet users. Findings indicate that when surfing on a destination website in the inspiration phase, the users’ ODE is holistic and cannot be differentiated into theoretically relevant dimensions (e.g. sensory or affective). Moreover, the application of experiential marketing had a statistically significant, small effect on ODEs when adjusted for aspects of personal relevance. Yet, ODE differences between high and medium levels of experiential marketing were negligible. Accordingly, DMOs should realize that experiential marketing enhances ODEs, but beyond a certain level, additional complex multi-media elements do not necessarily further increase the experiential effect. For the important assessment of experiential user reactions, the developed ODE scale provides a first approach.

OriginalspracheEnglisch
Aufsatznummer100669
ZeitschriftJournal of Destination Marketing and Management
Jahrgang22
ISSN2212-571X
DOIs
PublikationsstatusErschienen - 01.12.2021

Bibliographische Notiz

Funding Information:
I would like to thank Professor Martin Lohmann, Julian Reif, Professor Dirk Schmücker, Dr. Sabrina Seeler, Friederike Kuhn and Professor Bernd Eisenstein for our critical discussions, their methodological assistance, proofreading and general support during the course of this research.

Publisher Copyright:
© 2021 Elsevier Ltd

DOI

Zuletzt angesehen

Publikationen

  1. Platform for sustainable aviation fuels-combining ecological research and sustainability management with industrial needs
  2. Lern- und Leistungsaufgaben im Unterricht
  3. Customer Engagement Benefits
  4. Thomas Gainsborough: The Modern Landscape
  5. Handelsgesetzbuch
  6. Organizational Transformation and Higher Sustainability Management Education.
  7. Ästhetische Einsamkeit: Bildung außerhalb des Kanons
  8. Xenotransplantation
  9. Pop & Kunstpädagogik
  10. Environmental Sociology
  11. Introduzione
  12. Sustainable entrepreneurship
  13. Health promotion
  14. Gegenöffentlichkeit(en) und partizipativer Journalismus im Internet
  15. Philosophie der Zeugenschaft
  16. Intangible Assets und Goodwill im Spannungsfeld zwischen Entscheidungsrelevanz und Verlässlichkeit
  17. (Sprach-)Philosophie der Liebe - Figuren des Sozialen
  18. Vom hafen zur city - Städtebauliche projekte im hamburger hafen
  19. The social–ecological ladder of restoration ambition
  20. Ecotourism and Coral Reef
  21. § 48 Solare Strahlungsenergie
  22. Der Raum des Cyberspace
  23. E-LINGO in der zertifizierten Weiterbildung - Merkmale, Entwicklung und Evaluation
  24. § 290 Verzinsung des Wertersatzes
  25. Roadside disturbance promotes plant communities with arbuscular mycorrhizal associations in mountain regions worldwide
  26. Kommentar von: Art. 53
  27. Erziehung und Evolution
  28. Der Kaufmann und die Muttergottes
  29. Kommentierung von: Art. 26 AEUV
  30. Von rhetorischer zu organisationaler Realität?
  31. Musik & Empowerment
  32. Review: Maris Köpcke, A Short History of Legal Validity and Invalidity – Foundations of Private and Public Law, Cambridge 2019, Zeitschrift