TY - CHAP

T1 - Enhancing Community Interactions with Data-Driven Chatbots - The DBpedia Chatbot

AU - Athreya, Ram G.

AU - Ngonga Ngomo, Axel Cyrille

AU - Usbeck, Ricardo

N1 - This work has been supported by the BMVI projects LIMBO (project no. 19F2029C) and OPAL (project no. 19F20284) as well as by the German Federal Ministry of Education and Research (BMBF) within ’KMU-innovativ: Forschung für die zivile Sicherheit’ in particular ’Forschung für die zivile Sicherheit’ and the project SOLIDE (no. 13N14456). Publisher Copyright: © 2018 IW3C2 (International World Wide Web Conference Committee), published under Creative Commons CC BY 4.0 License.

PY - 2018/4/23

Y1 - 2018/4/23

N2 - In this demo, we introduce the DBpedia chatbot, a knowledge-graph-driven chatbot designed to optimize community interaction. The bot was designed for integration into community software to facilitate the answering of recurrent questions. Four main challenges were addressed when building the chatbot, namely (1) understanding user queries, (2) fetching relevant information based on the queries, (3) tailoring the responses based on the standards of each output platform (i.e. Web, Slack, Facebook) as well as (4) developing subsequent user interactions with the DBpedia chatbot. With this demo, we will showcase our solutions to these four challenges.

AB - In this demo, we introduce the DBpedia chatbot, a knowledge-graph-driven chatbot designed to optimize community interaction. The bot was designed for integration into community software to facilitate the answering of recurrent questions. Four main challenges were addressed when building the chatbot, namely (1) understanding user queries, (2) fetching relevant information based on the queries, (3) tailoring the responses based on the standards of each output platform (i.e. Web, Slack, Facebook) as well as (4) developing subsequent user interactions with the DBpedia chatbot. With this demo, we will showcase our solutions to these four challenges.

KW - chatbot

KW - dbpedia

KW - knowledge base

KW - question answering

KW - Informatics

KW - Business informatics

UR - http://www.scopus.com/inward/record.url?scp=85054836778&partnerID=8YFLogxK

UR - https://www.mendeley.com/catalogue/80292235-659e-3934-b492-9db5ebb0d420/

U2 - 10.1145/3184558.3186964

DO - 10.1145/3184558.3186964

M3 - Article in conference proceedings

AN - SCOPUS:85054836778

SN - 978-1-4503-5640-4

T3 - The Web Conference 2018 - Companion of the World Wide Web Conference, WWW 2018

SP - 143

EP - 146

BT - The Web Conference 2018 - Companion of the World Wide Web Conference, WWW 2018

A2 - Champin, Pierre-Antoine

A2 - Gandon, Fabien

A2 - Medini, Lionel

PB - Association for Computing Machinery, Inc

T2 - 27th International World Wide Web, WWW 2018

Y2 - 23 April 2018 through 27 April 2018

ER -