Coping and Regulatory Responses on Social Media during Health Crisis: a Large-scale Analysis
Publikation: Beiträge in Sammelwerken › Aufsätze in Konferenzbänden › Forschung › begutachtet
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Coping and Regulatory Responses on Social Media during Health Crisis : a Large-scale Analysis. / Abramova, Olga; Batzel, Katharina; Modesti, Daniela.
Proceedings of the 55th Annual Hawaii International Conference on System Sciences, HICSS 2022. Hrsg. / Tung X. Bui. Honolulu : IEEE - Institute of Electrical and Electronics Engineers Inc., 2022. S. 3751-3760 (Proceedings of the Annual Hawaii International Conference on System Sciences; Band 2022-January).Publikation: Beiträge in Sammelwerken › Aufsätze in Konferenzbänden › Forschung › begutachtet
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RIS
TY - CHAP
T1 - Coping and Regulatory Responses on Social Media during Health Crisis
T2 - 55th Annual Hawaii International Conference on System Sciences, HICSS 2022
AU - Abramova, Olga
AU - Batzel, Katharina
AU - Modesti, Daniela
N1 - Publisher Copyright: © 2022 IEEE Computer Society. All rights reserved.
PY - 2022
Y1 - 2022
N2 - During a crisis event, social media enables two-way communication and many-to-many information broadcasting, browsing others' posts, publishing own content, and public commenting. These records can deliver valuable insights to approach problematic situations effectively. Our study explores how social media communication can be analyzed to understand the responses to health crises better. Results based on nearly 800 K tweets indicate that the coping and regulation foci framework holds good explanatory power, with four clusters salient in public reactions: 1) “Understanding” (problem-promotion); 2) “Action planning” (problem-prevention); 3) “Hope” (emotion-promotion) and 4)“Reassurance” (emotion-prevention). Second, the inter-temporal analysis shows high volatility of topic proportions and a shift from self-centered to community-centered topics during the course of the event. The insights are beneficial for research on crisis management and practicians who are interested in large-scale monitoring of their audience for well-informed decision-making.
AB - During a crisis event, social media enables two-way communication and many-to-many information broadcasting, browsing others' posts, publishing own content, and public commenting. These records can deliver valuable insights to approach problematic situations effectively. Our study explores how social media communication can be analyzed to understand the responses to health crises better. Results based on nearly 800 K tweets indicate that the coping and regulation foci framework holds good explanatory power, with four clusters salient in public reactions: 1) “Understanding” (problem-promotion); 2) “Action planning” (problem-prevention); 3) “Hope” (emotion-promotion) and 4)“Reassurance” (emotion-prevention). Second, the inter-temporal analysis shows high volatility of topic proportions and a shift from self-centered to community-centered topics during the course of the event. The insights are beneficial for research on crisis management and practicians who are interested in large-scale monitoring of their audience for well-informed decision-making.
KW - Business informatics
KW - Informatics
UR - http://www.scopus.com/inward/record.url?scp=85152243542&partnerID=8YFLogxK
M3 - Article in conference proceedings
AN - SCOPUS:85152243542
SN - 9780998133157
T3 - Proceedings of the Annual Hawaii International Conference on System Sciences
SP - 3751
EP - 3760
BT - Proceedings of the 55th Annual Hawaii International Conference on System Sciences, HICSS 2022
A2 - Bui, Tung X.
PB - IEEE - Institute of Electrical and Electronics Engineers Inc.
CY - Honolulu
Y2 - 3 January 2022 through 7 January 2022
ER -