Coping and Regulatory Responses on Social Media during Health Crisis: a Large-scale Analysis

Publikation: Beiträge in SammelwerkenAufsätze in KonferenzbändenForschungbegutachtet

Authors

During a crisis event, social media enables two-way communication and many-to-many information broadcasting, browsing others' posts, publishing own content, and public commenting. These records can deliver valuable insights to approach problematic situations effectively. Our study explores how social media communication can be analyzed to understand the responses to health crises better. Results based on nearly 800 K tweets indicate that the coping and regulation foci framework holds good explanatory power, with four clusters salient in public reactions: 1) “Understanding” (problem-promotion); 2) “Action planning” (problem-prevention); 3) “Hope” (emotion-promotion) and 4)“Reassurance” (emotion-prevention). Second, the inter-temporal analysis shows high volatility of topic proportions and a shift from self-centered to community-centered topics during the course of the event. The insights are beneficial for research on crisis management and practicians who are interested in large-scale monitoring of their audience for well-informed decision-making.

OriginalspracheEnglisch
TitelProceedings of the 55th Annual Hawaii International Conference on System Sciences, HICSS 2022
HerausgeberTung X. Bui
Anzahl der Seiten10
ErscheinungsortHonolulu
VerlagIEEE - Institute of Electrical and Electronics Engineers Inc.
Erscheinungsdatum2022
Seiten3751-3760
ISBN (Print)9780998133157
ISBN (elektronisch)9780998133157
PublikationsstatusErschienen - 2022
Extern publiziertJa
Veranstaltung55th Annual Hawaii International Conference on System Sciences - HICSS 2022 - Virtual, Online, USA / Vereinigte Staaten
Dauer: 03.01.202207.01.2022
Konferenznummer: 55
https://hdl.handle.net/10125/79139

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© 2022 IEEE Computer Society. All rights reserved.

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