Towards Ethical Design Features for Pedagogical Conversational Agents

Research output: Contributions to collected editions/worksArticle in conference proceedingsResearchpeer-review

Authors

Pedagogical Conversational Agents (PCAs) offer the potential to increase educational equity worldwide by making learning accessible to all as a service for good, often enabled by artificial intelligence (AI). Yet, there are ethical challenges to the design and use of PCAs that hinder the achievement of individual and social goals. However, in addition to a multitude of directives on the ethical design of information systems, concrete resulting design features for PCAs still fall short in scientific literature. Furthermore, a human-centered ethical discussion that integrates future users' involvement in ethical PCA design is scarce to find. Based on a co-creation process embedded in Design Science Research with a total of 40 students, we derive requirements and concrete features for ethically responsible PCAs and reflect them along with the OECD principles for trustworthy AI. Initial conceptual prototypes visualize exemplary instantiations.

Original languageEnglish
Title of host publication28th Americas Conference on Information Systems, AMCIS 2022
PublisherThe Association for Information Systems (AIS)
Publication date2022
ISBN (electronic)9781958200001
Publication statusPublished - 2022
Event28th Americas Conference on Information Systems, AMCIS 2022 - Minneapolis, United States
Duration: 10.08.202214.08.2022

Bibliographical note

Publisher Copyright:
© 2022 28th Americas Conference on Information Systems, AMCIS 2022. All Rights Reserved.

    Research areas

  • Design Features, Ethical Design, Ethics, Pedagogical Conversational Agent