Designing and evaluating a crew resource management training for manufacturing industries

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Designing and evaluating a crew resource management training for manufacturing industries. / Marquardt, Nicki; Robelski, Swantje; Jenkins, Gwendolen Gwyneth.
In: Human Factors and Ergonomics in Manufacturing and Service Industries, Vol. 21, No. 3, 05.2011, p. 287-304.

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@article{71764fdf42fb49e0bcfe8e8b3ee91fc8,
title = "Designing and evaluating a crew resource management training for manufacturing industries",
abstract = "This article presents the evaluation of crew resource management (CRM) training specifically designed for employees within manufacturing industries. The central objective of this training program was to improve teamwork, communication, and stress management skills as well as to increase the workers' situational awareness of potential errors that can occur during the manufacturing process. Eighty employees, all of whom were working in a production unit for gearbox manufacturing, participated in the training program in this study. Effectiveness of the CRM training course was evaluated. The results showed a significant improvement in a wide range of CRM-relevant categories, especially in teamwork-related skills, in addition to an increase in the workers' situational awareness after the training program. When comparing the data regarding human error occurring in gear production that were derived from the trained group and a control group, mixed results were produced. Based on the results, it can be stated that CRM training, which was originally developed for the aviation industry, can be transferred to the manufacturing industry.",
keywords = "Crew resource management, Evaluation, Human error, Production process, Shared mental models, Situation awareness, Training, Business psychology",
author = "Nicki Marquardt and Swantje Robelski and Jenkins, {Gwendolen Gwyneth}",
year = "2011",
month = may,
doi = "10.1002/hfm.20234",
language = "English",
volume = "21",
pages = "287--304",
journal = "Human Factors and Ergonomics in Manufacturing and Service Industries",
issn = "1090-8471",
publisher = "John Wiley & Sons Inc.",
number = "3",

}

RIS

TY - JOUR

T1 - Designing and evaluating a crew resource management training for manufacturing industries

AU - Marquardt, Nicki

AU - Robelski, Swantje

AU - Jenkins, Gwendolen Gwyneth

PY - 2011/5

Y1 - 2011/5

N2 - This article presents the evaluation of crew resource management (CRM) training specifically designed for employees within manufacturing industries. The central objective of this training program was to improve teamwork, communication, and stress management skills as well as to increase the workers' situational awareness of potential errors that can occur during the manufacturing process. Eighty employees, all of whom were working in a production unit for gearbox manufacturing, participated in the training program in this study. Effectiveness of the CRM training course was evaluated. The results showed a significant improvement in a wide range of CRM-relevant categories, especially in teamwork-related skills, in addition to an increase in the workers' situational awareness after the training program. When comparing the data regarding human error occurring in gear production that were derived from the trained group and a control group, mixed results were produced. Based on the results, it can be stated that CRM training, which was originally developed for the aviation industry, can be transferred to the manufacturing industry.

AB - This article presents the evaluation of crew resource management (CRM) training specifically designed for employees within manufacturing industries. The central objective of this training program was to improve teamwork, communication, and stress management skills as well as to increase the workers' situational awareness of potential errors that can occur during the manufacturing process. Eighty employees, all of whom were working in a production unit for gearbox manufacturing, participated in the training program in this study. Effectiveness of the CRM training course was evaluated. The results showed a significant improvement in a wide range of CRM-relevant categories, especially in teamwork-related skills, in addition to an increase in the workers' situational awareness after the training program. When comparing the data regarding human error occurring in gear production that were derived from the trained group and a control group, mixed results were produced. Based on the results, it can be stated that CRM training, which was originally developed for the aviation industry, can be transferred to the manufacturing industry.

KW - Crew resource management

KW - Evaluation

KW - Human error

KW - Production process

KW - Shared mental models

KW - Situation awareness

KW - Training

KW - Business psychology

UR - http://www.scopus.com/inward/record.url?scp=79953886296&partnerID=8YFLogxK

UR - https://www.mendeley.com/catalogue/0cb78083-c65e-396d-902a-4ea6a3413187/

U2 - 10.1002/hfm.20234

DO - 10.1002/hfm.20234

M3 - Journal articles

AN - SCOPUS:79953886296

VL - 21

SP - 287

EP - 304

JO - Human Factors and Ergonomics in Manufacturing and Service Industries

JF - Human Factors and Ergonomics in Manufacturing and Service Industries

SN - 1090-8471

IS - 3

ER -

DOI