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Designing and evaluating a crew resource management training for manufacturing industries

Research output: Journal contributions › Journal articles › Research › peer-review

Standard

Designing and evaluating a crew resource management training for manufacturing industries. / Marquardt, Nicki; Robelski, Swantje; Jenkins, Gwendolen Gwyneth.
In: Human Factors and Ergonomics in Manufacturing and Service Industries, Vol. 21, No. 3, 05.2011, p. 287-304.

Research output: Journal contributions › Journal articles › Research › peer-review

Harvard

Marquardt, N, Robelski, S & Jenkins, GG 2011, 'Designing and evaluating a crew resource management training for manufacturing industries', Human Factors and Ergonomics in Manufacturing and Service Industries, vol. 21, no. 3, pp. 287-304. https://doi.org/10.1002/hfm.20234

APA

Marquardt, N., Robelski, S., & Jenkins, G. G. (2011). Designing and evaluating a crew resource management training for manufacturing industries. Human Factors and Ergonomics in Manufacturing and Service Industries, 21(3), 287-304. https://doi.org/10.1002/hfm.20234

Vancouver

Marquardt N, Robelski S, Jenkins GG. Designing and evaluating a crew resource management training for manufacturing industries. Human Factors and Ergonomics in Manufacturing and Service Industries. 2011 May;21(3):287-304. doi: 10.1002/hfm.20234

Bibtex

@article{71764fdf42fb49e0bcfe8e8b3ee91fc8,
title = "Designing and evaluating a crew resource management training for manufacturing industries",
abstract = "This article presents the evaluation of crew resource management (CRM) training specifically designed for employees within manufacturing industries. The central objective of this training program was to improve teamwork, communication, and stress management skills as well as to increase the workers' situational awareness of potential errors that can occur during the manufacturing process. Eighty employees, all of whom were working in a production unit for gearbox manufacturing, participated in the training program in this study. Effectiveness of the CRM training course was evaluated. The results showed a significant improvement in a wide range of CRM-relevant categories, especially in teamwork-related skills, in addition to an increase in the workers' situational awareness after the training program. When comparing the data regarding human error occurring in gear production that were derived from the trained group and a control group, mixed results were produced. Based on the results, it can be stated that CRM training, which was originally developed for the aviation industry, can be transferred to the manufacturing industry.",
keywords = "Crew resource management, Evaluation, Human error, Production process, Shared mental models, Situation awareness, Training, Business psychology",
author = "Nicki Marquardt and Swantje Robelski and Jenkins, {Gwendolen Gwyneth}",
year = "2011",
month = may,
doi = "10.1002/hfm.20234",
language = "English",
volume = "21",
pages = "287--304",
journal = "Human Factors and Ergonomics in Manufacturing and Service Industries",
issn = "1090-8471",
publisher = "John Wiley & Sons Inc.",
number = "3",

}

RIS

TY - JOUR

T1 - Designing and evaluating a crew resource management training for manufacturing industries

AU - Marquardt, Nicki

AU - Robelski, Swantje

AU - Jenkins, Gwendolen Gwyneth

PY - 2011/5

Y1 - 2011/5

N2 - This article presents the evaluation of crew resource management (CRM) training specifically designed for employees within manufacturing industries. The central objective of this training program was to improve teamwork, communication, and stress management skills as well as to increase the workers' situational awareness of potential errors that can occur during the manufacturing process. Eighty employees, all of whom were working in a production unit for gearbox manufacturing, participated in the training program in this study. Effectiveness of the CRM training course was evaluated. The results showed a significant improvement in a wide range of CRM-relevant categories, especially in teamwork-related skills, in addition to an increase in the workers' situational awareness after the training program. When comparing the data regarding human error occurring in gear production that were derived from the trained group and a control group, mixed results were produced. Based on the results, it can be stated that CRM training, which was originally developed for the aviation industry, can be transferred to the manufacturing industry.

AB - This article presents the evaluation of crew resource management (CRM) training specifically designed for employees within manufacturing industries. The central objective of this training program was to improve teamwork, communication, and stress management skills as well as to increase the workers' situational awareness of potential errors that can occur during the manufacturing process. Eighty employees, all of whom were working in a production unit for gearbox manufacturing, participated in the training program in this study. Effectiveness of the CRM training course was evaluated. The results showed a significant improvement in a wide range of CRM-relevant categories, especially in teamwork-related skills, in addition to an increase in the workers' situational awareness after the training program. When comparing the data regarding human error occurring in gear production that were derived from the trained group and a control group, mixed results were produced. Based on the results, it can be stated that CRM training, which was originally developed for the aviation industry, can be transferred to the manufacturing industry.

KW - Crew resource management

KW - Evaluation

KW - Human error

KW - Production process

KW - Shared mental models

KW - Situation awareness

KW - Training

KW - Business psychology

UR - http://www.scopus.com/inward/record.url?scp=79953886296&partnerID=8YFLogxK

UR - https://www.mendeley.com/catalogue/0cb78083-c65e-396d-902a-4ea6a3413187/

U2 - 10.1002/hfm.20234

DO - 10.1002/hfm.20234

M3 - Journal articles

AN - SCOPUS:79953886296

VL - 21

SP - 287

EP - 304

JO - Human Factors and Ergonomics in Manufacturing and Service Industries

JF - Human Factors and Ergonomics in Manufacturing and Service Industries

SN - 1090-8471

IS - 3

ER -

Related by journal

Implicit Social Cognition and Safety Culture

Marquardt, N., Gades-Büttrich, R. & Robelski, S., 05.2012, In: Human Factors and Ergonomics in Manufacturing and Service Industries. 22, 3, p. 213-234 22 p.

Research output: Journal contributions › Journal articles › Research › peer-review

Other publications by the same author(s)

Qualitative human error analysis in medicine

Gades-Büttrich, R., Marquardt, N. & Höger, R., 01.2012, International Journal of Psychology - Engineering/Human Factors: Special issue: XXX International Congress of Psychology. John Wiley & Sons Inc., Vol. 47:sup1. p. 342-342 1 p. (International Journal of Psychology; vol. 47, no. S1).

Research output: Contributions to collected editions/works › Published abstract in conference proceedings › Research › peer-review

Analyse menschlicher Fehler in gefahrengeneigten Industrieunternehmen

Gades-Büttrich, R., Marquardt, N. & Höger, R., 2011, Arbeit - Organisation - Wirtschaft: Wissenschaft für die Praxis ; 7. Tagung der Fachgruppe Arbeits-, Organisatons- und Wirtschaftspsychologie der Deutschen Gesellschaft für Psychologie. Nerdinger, F. W. & Curth, S. (eds.). Universität Rostock, p. 256 1 p.

Research output: Contributions to collected editions/works › Article in conference proceedings › Research

Analyse menschlicher Fehlerursachen im OP-Saal

Marquardt, N., Gerstmeyer, K., Treffenstädt, C. & Gades-Büttrich, R., 2012, Psychologie der Arbeitssicherheit und Gesundheit : sichere und gesunde Arbeit erfolgreich gestalten - Forschung und Umsetzung in die Praxis ; 17. Workshop 2012 . Athanassiou, G., Schreiber-Costa, S. & Sträter, O. (eds.). Kröning: Roland Asanger Verlag, p. 105-108 4 p.

Research output: Contributions to collected editions/works › Contributions to collected editions/anthologies › Research

Cognitive performance limitations in operating rooms

Marquardt, N., Gerstmeyer, K., Treffenstädt, C. & Gades-Büttrich, R., 06.2012, Human Factors of Systems and Technology: On the occasion of the Human Factors and Ergonomics Society Europe Chapter Annual Meeting. de Waard, D., Merat, N., Jamson, H., Barnard, Y. & Carsten, O. (eds.). Shaker Publishing, p. 317-326 10 p.

Research output: Contributions to collected editions/works › Article in conference proceedings › Research › peer-review

Dem Faktor Mensch auf der Spur: Determinanten menschlicher Fehler in der Ophtalmochirurgie

Gerstmeyer, K., Marquardt, N., Treffenstädt, C. & Gades-Büttrich, R., 09.03.2011, 25. Kongress der Deutschsprachigen Gesellschaft für Intraokularlinsen-Implantation, Interventionelle und Refraktive Chirurgie: Gesellschaft für Intraokularlinsen-Implantation, Interventionelle und Refraktive Chirurgie 10.03. - 12.03.2011, Frankfurt/Main. Amon, M., Kuchenbecker, J. & Kohnen, T. (eds.). Düsseldorf: Biermann Verlag, p. 307-316 10 p.

Research output: Contributions to collected editions/works › Article in conference proceedings › Research

DOI

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