Designing and evaluating a crew resource management training for manufacturing industries
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Designing and evaluating a crew resource management training for manufacturing industries. / Marquardt, Nicki; Robelski, Swantje; Jenkins, Gwendolen Gwyneth.
In: Human Factors and Ergonomics in Manufacturing and Service Industries, Vol. 21, No. 3, 05.2011, p. 287-304.Research output: Journal contributions › Journal articles › Research › peer-review
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TY - JOUR
T1 - Designing and evaluating a crew resource management training for manufacturing industries
AU - Marquardt, Nicki
AU - Robelski, Swantje
AU - Jenkins, Gwendolen Gwyneth
PY - 2011/5
Y1 - 2011/5
N2 - This article presents the evaluation of crew resource management (CRM) training specifically designed for employees within manufacturing industries. The central objective of this training program was to improve teamwork, communication, and stress management skills as well as to increase the workers' situational awareness of potential errors that can occur during the manufacturing process. Eighty employees, all of whom were working in a production unit for gearbox manufacturing, participated in the training program in this study. Effectiveness of the CRM training course was evaluated. The results showed a significant improvement in a wide range of CRM-relevant categories, especially in teamwork-related skills, in addition to an increase in the workers' situational awareness after the training program. When comparing the data regarding human error occurring in gear production that were derived from the trained group and a control group, mixed results were produced. Based on the results, it can be stated that CRM training, which was originally developed for the aviation industry, can be transferred to the manufacturing industry.
AB - This article presents the evaluation of crew resource management (CRM) training specifically designed for employees within manufacturing industries. The central objective of this training program was to improve teamwork, communication, and stress management skills as well as to increase the workers' situational awareness of potential errors that can occur during the manufacturing process. Eighty employees, all of whom were working in a production unit for gearbox manufacturing, participated in the training program in this study. Effectiveness of the CRM training course was evaluated. The results showed a significant improvement in a wide range of CRM-relevant categories, especially in teamwork-related skills, in addition to an increase in the workers' situational awareness after the training program. When comparing the data regarding human error occurring in gear production that were derived from the trained group and a control group, mixed results were produced. Based on the results, it can be stated that CRM training, which was originally developed for the aviation industry, can be transferred to the manufacturing industry.
KW - Crew resource management
KW - Evaluation
KW - Human error
KW - Production process
KW - Shared mental models
KW - Situation awareness
KW - Training
KW - Business psychology
UR - http://www.scopus.com/inward/record.url?scp=79953886296&partnerID=8YFLogxK
UR - https://www.mendeley.com/catalogue/0cb78083-c65e-396d-902a-4ea6a3413187/
U2 - 10.1002/hfm.20234
DO - 10.1002/hfm.20234
M3 - Journal articles
AN - SCOPUS:79953886296
VL - 21
SP - 287
EP - 304
JO - Human Factors and Ergonomics in Manufacturing and Service Industries
JF - Human Factors and Ergonomics in Manufacturing and Service Industries
SN - 1090-8471
IS - 3
ER -