Careless product use in access-based services: A rebound effect and how to address it
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In: Journal of Business Research, Vol. 177, 114643, 01.04.2024.
Research output: Journal contributions › Journal articles › Research › peer-review
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TY - JOUR
T1 - Careless product use in access-based services
T2 - A rebound effect and how to address it
AU - Ackermann, Laura
AU - Tunn, Vivian S.C.
N1 - Publisher Copyright: © 2024 The Authors
PY - 2024/4/1
Y1 - 2024/4/1
N2 - The sharing economy promises to alleviate environmental pressures by optimizing the distribution and use of resources, for example, shifting from ownership to access-based services. Services that grant users access for a long period only improve sustainability if they extend product lifetimes. However, careless use of accessed products reduces product lifetimes. We investigate the problem–solution space of product care in access-based services. A user survey reveals significantly lower product care for accessed than owned washing machines. We then systematically develop solutions to stimulate product care in access-based services, resulting in ten strategies and 23 design solutions. Levers and barriers to promoting product care are uncovered through interviews with access-based service providers; the range of products impacts providers’ ability to implement product-specific care strategies, the service can be designed to deter or attract user groups, and providers’ control over the supply chain determines which product care strategies they can implement.
AB - The sharing economy promises to alleviate environmental pressures by optimizing the distribution and use of resources, for example, shifting from ownership to access-based services. Services that grant users access for a long period only improve sustainability if they extend product lifetimes. However, careless use of accessed products reduces product lifetimes. We investigate the problem–solution space of product care in access-based services. A user survey reveals significantly lower product care for accessed than owned washing machines. We then systematically develop solutions to stimulate product care in access-based services, resulting in ten strategies and 23 design solutions. Levers and barriers to promoting product care are uncovered through interviews with access-based service providers; the range of products impacts providers’ ability to implement product-specific care strategies, the service can be designed to deter or attract user groups, and providers’ control over the supply chain determines which product care strategies they can implement.
KW - Collaborative consumption
KW - Circular economy
KW - Customer misbehavior
KW - Sharing economy
KW - Product lease
KW - Product-service system
KW - Sustainability sciences, Management & Economics
KW - Management studies
UR - http://www.scopus.com/inward/record.url?scp=85189822100&partnerID=8YFLogxK
UR - https://www.mendeley.com/catalogue/48d0e7c1-a9a9-3e12-bbdf-957430f74990/
U2 - 10.1016/j.jbusres.2024.114643
DO - 10.1016/j.jbusres.2024.114643
M3 - Journal articles
VL - 177
JO - Journal of Business Research
JF - Journal of Business Research
SN - 0148-2963
M1 - 114643
ER -