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Callcenter-Design - arbeitswissenschaftliche Planung und Gestaltung von Callcentern

Research output: Books and anthologies › Book

Authors

Original languageGerman
Place of PublicationBremerhaven
PublisherVerlag für Neue Wissenschaft
Number of pages228
ISBN (print)3897018292, 978-3-89701-829-7
Publication statusPublished - 2002

Publication series

NameSchriftenreihe der Bundesanstalt für Arbeitsschutz und Arbeitsmedizin
PublisherWirtschaftsverlag NW, Verlag für Neue Wissenschaft GmbH
ISSN (Print)1433-2086

Other publications by the same author(s)

Who becomes a small-scale entrepreneur in a post-socialist environment: On the differences between entrepreneurs and managers in east Germany

Utsch, A., Rauch, A., Rothfuß, R. & Frese, M., 07.1999, In: Journal of Small Business Management. 37, 3, p. 31-42 12 p.

Research output: Journal contributions › Scientific review articles › Research

Effects of human capital and long-term human resources development and utilization on employment growth of small-scale businesses: A causal analysis

Rauch, A., Freese, M. & Utsch, A., 11.2005, In: Entrepreneurship Theory and Practice. 29, 6, p. 681-698 18 p.

Research output: Journal contributions › Scientific review articles › Research

Innovativeness and initiative as mediators between achievement orientation and venture performance

Utsch, A. & Rauch, A., 01.03.2000, In: European Journal of Work and Organizational Psychology. 9, 1, p. 45-62 18 p.

Research output: Journal contributions › Journal articles › Research

Profiler - Neue Wege in der Unfallprävention

Utsch, A., 2006, In: Zeitschrift für Verkehrssicherheit. 52, 3, p. 167 1 p.

Research output: Journal contributions › Other (editorial matter etc.) › Research

Qualitätsmanagement und Qualitätsmanagementsysteme

Utsch, A., 2007, In: BtPlus. 1, p. 16-19 4 p.

Research output: Journal contributions › Journal articles › Research

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