TY - CHAP

T1 - The effect of complacency potential on human operators’ monitoring behavior in aviation

AU - Mahlfeld, Wiebke

AU - Hasse, Catrin

AU - Grasshoff, Dietrich

AU - Bruder, Carmen

PY - 2011/6/20

Y1 - 2011/6/20

N2 - Working environments are becoming more and more automated. Therefore,operators must be able to monitor the automated processes accurately and efficiently.Since the German Aerospace Centre‟s Department of Aviation and SpacePsychology is responsible for selecting pilots and air traffic control personnel, our objective for future selections is to distinguish between operators monitoring well and those monitoring poorly. By identifying accurate monitoring behaviour we are able to adapt selection profiles to future ability requirements. In order to identify good monitoring behaviour, we developed a tool which simulates the tasks of pilots and controllers within a dynamic air traffic flow. Participants either have to monitor the automatic process or manually control the dynamic traffic. Monitoring behaviouris measured by recording eye movement parameters and performance during themanual control phase is assessed. Additionally, the effect of complacency potential as a moderator of both monitoring behaviour and manual controlling behaviour was examined. Although technology-related complacency was found to have no effect, tolerance of ambiguity indeed were found to have an effect on manual controlling behaviour. Additionally the subjects‟ conscientiousness moderated the effect of monitoring behaviour on manual controlling behaviour.

AB - Working environments are becoming more and more automated. Therefore,operators must be able to monitor the automated processes accurately and efficiently.Since the German Aerospace Centre‟s Department of Aviation and SpacePsychology is responsible for selecting pilots and air traffic control personnel, our objective for future selections is to distinguish between operators monitoring well and those monitoring poorly. By identifying accurate monitoring behaviour we are able to adapt selection profiles to future ability requirements. In order to identify good monitoring behaviour, we developed a tool which simulates the tasks of pilots and controllers within a dynamic air traffic flow. Participants either have to monitor the automatic process or manually control the dynamic traffic. Monitoring behaviouris measured by recording eye movement parameters and performance during themanual control phase is assessed. Additionally, the effect of complacency potential as a moderator of both monitoring behaviour and manual controlling behaviour was examined. Although technology-related complacency was found to have no effect, tolerance of ambiguity indeed were found to have an effect on manual controlling behaviour. Additionally the subjects‟ conscientiousness moderated the effect of monitoring behaviour on manual controlling behaviour.

KW - Business psychology

M3 - Contributions to collected editions/anthologies

SN - 9789042304062

SN - 9042304065

SP - 133

EP - 144

BT - Human Centred Automation

A2 - De Waard, Dick

A2 - Gérard, N.

A2 - Onnasch, L.

A2 - Wiczorek, R.

A2 - Manzey, D.

PB - Shaker Publishing

CY - Maastricht

ER -