A Community-Based Toolkit for Designing Ride-Sharing Services: The Case of a Virtual Network of Ride Access Points in Germany
Publikation: Beiträge in Zeitschriften › Zeitschriftenaufsätze › Forschung › begutachtet
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A Community-Based Toolkit for Designing Ride-Sharing Services : The Case of a Virtual Network of Ride Access Points in Germany. / Hansen, Erik Gunnar; Gomm, Moritz L.; Bullinger, Angelika C. et al.
in: International Journal of Innovation and Sustainable Development, Jahrgang 5, Nr. 1, 2010, S. 80-99.Publikation: Beiträge in Zeitschriften › Zeitschriftenaufsätze › Forschung › begutachtet
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TY - JOUR
T1 - A Community-Based Toolkit for Designing Ride-Sharing Services
T2 - The Case of a Virtual Network of Ride Access Points in Germany
AU - Hansen, Erik Gunnar
AU - Gomm, Moritz L.
AU - Bullinger, Angelika C.
AU - Moslein, Kathrin M.
PY - 2010
Y1 - 2010
N2 - Transport by private car has been challenged due to its high environmental impacts. Ride sharing (i.e. people with the same routes sharing a car) contributes to sustainable mobility by increasing the capacity use of cars. Still, when arranging 'Ride Access Points' (RAPs), intense communication and coordination between drivers and riders is necessary and thus transaction costs arise. Based on the fact that information and communication technologies can reduce transaction costs and that local geographical knowledge is distributed across distant individuals, we focus on community-based toolkits for user innovation and design to improve ride access. A case study at the German ride sharing service provider Momax GmbH shows how a toolkit has been used for crowdsourcing a virtual mobility network consisting of RAPs. Based on this example from the service industry, we argue that real-time translation of user content into service production is crucial for increasing the intrinsic motivation of lead users.
AB - Transport by private car has been challenged due to its high environmental impacts. Ride sharing (i.e. people with the same routes sharing a car) contributes to sustainable mobility by increasing the capacity use of cars. Still, when arranging 'Ride Access Points' (RAPs), intense communication and coordination between drivers and riders is necessary and thus transaction costs arise. Based on the fact that information and communication technologies can reduce transaction costs and that local geographical knowledge is distributed across distant individuals, we focus on community-based toolkits for user innovation and design to improve ride access. A case study at the German ride sharing service provider Momax GmbH shows how a toolkit has been used for crowdsourcing a virtual mobility network consisting of RAPs. Based on this example from the service industry, we argue that real-time translation of user content into service production is crucial for increasing the intrinsic motivation of lead users.
KW - Sustainability sciences, Management & Economics
KW - Entrepreneurship
KW - Sustainable mobility
KW - open innovation
KW - community-based toolkits
KW - user toolkits
KW - sustainability
KW - sustainable innovation
KW - product-service systems
KW - collective intelligence
KW - crowdsourcing
KW - Online communities
U2 - 10.1504/IJISD.2010.034559
DO - 10.1504/IJISD.2010.034559
M3 - Journal articles
VL - 5
SP - 80
EP - 99
JO - International Journal of Innovation and Sustainable Development
JF - International Journal of Innovation and Sustainable Development
SN - 1740-8822
IS - 1
ER -