TY - CHAP

T1 - “... but the professionals decide everything”

T2 - Complaint Procedures in Residential Group Care

A2 - Equit, Claudia

A2 - Equit, Claudia

PY - 2024/7/15

Y1 - 2024/7/15

N2 - The term “complaint” is defined in its meaning as a cause or expression of dissatisfaction (Oxford Learner’s Dictionaries, n.d.). Complainants who have exit options at their command in an organization have more effective options for complaints (Diaz et al., 2019; Hirschmann, 1970). Based on Urban-Stahl (2012, p. 7), this contribution understands complaint as a process in which, through attribution, criticism, dissatisfaction, or personal concerns are dealt with in child and youth welfare organizations (ibid.). Children’s rights especially assign an important role to complaints procedures in securing participation rights:

AB - The term “complaint” is defined in its meaning as a cause or expression of dissatisfaction (Oxford Learner’s Dictionaries, n.d.). Complainants who have exit options at their command in an organization have more effective options for complaints (Diaz et al., 2019; Hirschmann, 1970). Based on Urban-Stahl (2012, p. 7), this contribution understands complaint as a process in which, through attribution, criticism, dissatisfaction, or personal concerns are dealt with in child and youth welfare organizations (ibid.). Children’s rights especially assign an important role to complaints procedures in securing participation rights:

KW - Educational science

KW - Social Work and Social Pedagogics

KW - right to participate

KW - Out-of-Home-Care

KW - Residential child care

KW - Participation

KW - Children's rights

UR - https://d-nb.info/1310301158

U2 - 10.2307/jj.17207117.6

DO - 10.2307/jj.17207117.6

M3 - Contributions to collected editions/anthologies

SN - 978-3-8474-2709-4

SP - 67

EP - 92

BT - Participation in Residential Childcare

PB - Verlag Babara Budrich

CY - Opladen

ER -