“... but the professionals decide everything”: Complaint Procedures in Residential Group Care

Publikation: Beiträge in SammelwerkenAufsätze in SammelwerkenForschung

Standard

“... but the professionals decide everything”: Complaint Procedures in Residential Group Care. / Equit, Claudia (Herausgeber*in).
Participation in Residential Childcare: Safeguarding children´s rights through participation and complaint procedures. Hrsg. / Claudia Equit. Opladen: Verlag Babara Budrich, 2024. S. 67-92.

Publikation: Beiträge in SammelwerkenAufsätze in SammelwerkenForschung

Harvard

Equit, C (Hrsg.) 2024, “... but the professionals decide everything”: Complaint Procedures in Residential Group Care. in C Equit (Hrsg.), Participation in Residential Childcare: Safeguarding children´s rights through participation and complaint procedures. Verlag Babara Budrich, Opladen, S. 67-92. https://doi.org/10.2307/jj.17207117.6

APA

Equit, C. (Hrsg.) (2024). “... but the professionals decide everything”: Complaint Procedures in Residential Group Care. In C. Equit (Hrsg.), Participation in Residential Childcare: Safeguarding children´s rights through participation and complaint procedures (S. 67-92). Verlag Babara Budrich. https://doi.org/10.2307/jj.17207117.6

Vancouver

Equit C, (ed.). “... but the professionals decide everything”: Complaint Procedures in Residential Group Care. in Equit C, Hrsg., Participation in Residential Childcare: Safeguarding children´s rights through participation and complaint procedures. Opladen: Verlag Babara Budrich. 2024. S. 67-92 doi: 10.2307/jj.17207117.6

Bibtex

@inbook{d3ffdc7689b44ea38dc3b9b3e992909d,
title = "“... but the professionals decide everything”: Complaint Procedures in Residential Group Care",
abstract = "The term “complaint” is defined in its meaning as a cause or expression of dissatisfaction (Oxford Learner{\textquoteright}s Dictionaries, n.d.). Complainants who have exit options at their command in an organization have more effective options for complaints (Diaz et al., 2019; Hirschmann, 1970). Based on Urban-Stahl (2012, p. 7), this contribution understands complaint as a process in which, through attribution, criticism, dissatisfaction, or personal concerns are dealt with in child and youth welfare organizations (ibid.). Children{\textquoteright}s rights especially assign an important role to complaints procedures in securing participation rights:",
keywords = "Educational science, Social Work and Social Pedagogics, right to participate, Out-of-Home-Care, Residential child care, Participation, Children's rights",
author = "Claudia Equit",
year = "2024",
month = jul,
day = "15",
doi = "10.2307/jj.17207117.6",
language = "English",
isbn = "978-3-8474-2709-4",
pages = "67--92",
editor = "Claudia Equit",
booktitle = "Participation in Residential Childcare",
publisher = "Verlag Babara Budrich",
address = "Germany",

}

RIS

TY - CHAP

T1 - “... but the professionals decide everything”

T2 - Complaint Procedures in Residential Group Care

A2 - Equit, Claudia

A2 - Equit, Claudia

PY - 2024/7/15

Y1 - 2024/7/15

N2 - The term “complaint” is defined in its meaning as a cause or expression of dissatisfaction (Oxford Learner’s Dictionaries, n.d.). Complainants who have exit options at their command in an organization have more effective options for complaints (Diaz et al., 2019; Hirschmann, 1970). Based on Urban-Stahl (2012, p. 7), this contribution understands complaint as a process in which, through attribution, criticism, dissatisfaction, or personal concerns are dealt with in child and youth welfare organizations (ibid.). Children’s rights especially assign an important role to complaints procedures in securing participation rights:

AB - The term “complaint” is defined in its meaning as a cause or expression of dissatisfaction (Oxford Learner’s Dictionaries, n.d.). Complainants who have exit options at their command in an organization have more effective options for complaints (Diaz et al., 2019; Hirschmann, 1970). Based on Urban-Stahl (2012, p. 7), this contribution understands complaint as a process in which, through attribution, criticism, dissatisfaction, or personal concerns are dealt with in child and youth welfare organizations (ibid.). Children’s rights especially assign an important role to complaints procedures in securing participation rights:

KW - Educational science

KW - Social Work and Social Pedagogics

KW - right to participate

KW - Out-of-Home-Care

KW - Residential child care

KW - Participation

KW - Children's rights

UR - https://www.mendeley.com/catalogue/28c34f50-7c53-31fd-aa9e-58666a58c804/

U2 - 10.2307/jj.17207117.6

DO - 10.2307/jj.17207117.6

M3 - Contributions to collected editions/anthologies

SN - 978-3-8474-2709-4

SP - 67

EP - 92

BT - Participation in Residential Childcare

PB - Verlag Babara Budrich

CY - Opladen

ER -

DOI

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